Remote Field Service Engineer – MFD Printers & IT Devices

Apogee Corporation; Bedford; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Enhanced DBS check

Family friendly benefits

Life assurance 4 x salary

Sponsorship for professional developm​

Employee Assistance Programme

Discounted Gym Membership

Eye care voucher

Staff rewards scheme

Job summary

Apogee Corporation is seeking a skilled Service Engineer to join our team. You will deliver exceptional service support to a diverse customer base, including on-site visits, fault diagnosis, and repairs for business equipment.

The role involves ensuring optimal performance, providing customer training, and maintaining parts inventory. The position features a typical Mon-Fri 08:30-17:30 schedule, with some office visits required.

Qualifications

• Experience as an engineer on MFD printers.
• IT networking and scanning setup skills.
• Strong customer service experience.
• Experience in a target driven environment.
• Smart and presentable at all times.
• Willing to undertake training on laptops and PCs.

Responsibilities

• Conducting service visits to address reported calls and maintain high standards of professional service support.
• Responding promptly to customer service requests for the repair of business equipment.
• Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement.
• Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicating effectively with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service.
• Installing equipment sold by the company and ensuring optimal performance to customer satisfaction.
• Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors.
• Managing inventory of spare parts and consumables effectively to support service operations.

Skills

MFD printers

IT networking

Customer service

Target-driven

Presentable

Training on new product lines

Job description

Apogee Corporation is seeking a skilled Service Engineer to join our team. You will deliver exceptional service support to a diverse customer base, including on-site visits, fault diagnosis, and repairs for business equipment.

The role involves ensuring optimal performance, providing customer training, and maintaining parts inventory. The position features a typical Mon-Fri 08:30-17:30 schedule, with some office visits required.