Onsite Printer & IT Support Engineer - Flexible Hours

Apogee Corporation*; West of England; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank holiday

Pension scheme

Life assurance 4 x salary

Cycle2work scheme

Eye care voucher scheme

Employee assistance programme

Job summary

Apogee Corporation is seeking an Onsite Service Engineer to be the first point of contact for maintaining and supporting cutting-edge print and IT devices at client sites. You will diagnose issues, repair devices and provide ownership of service delivery to ensure smooth operations and high customer satisfaction.

The role requires experience with MFD printers, strong client-facing skills, and the ability to work independently as well as within a team.

Qualifications

• Prior experience as an engineer specialising in MFD printers is essential.
• Proven ability to deal with clients professionally, remotely and face-to-face.
• Proven ability to understand technical faults and use problem-solving techniques to resolve them.
• Experience with Apogee products, processes and support tools.
• Knowledge of basic networking, scanning and general IT.

Responsibilities

• Diagnose and repair devices to minimise downtime.
• Monitor devices proactively using advanced software.
• Provide training and guidance to clients to maximise productivity.
• Collaborate with Apogee and client teams to meet service-level agreements.
• Manage onsite stock of consumables and spare parts effectively.
• Adhere to health and safety standards, plus data security protocols.

Skills

MFD printers

Customer service

Problem solving

Apogee products

Networking basics

Software troubleshooting

Communication

Time management

Driving licence

Job description

Apogee Corporation is seeking an Onsite Service Engineer to be the first point of contact for maintaining and supporting cutting-edge print and IT devices at client sites. You will diagnose issues, repair devices and provide ownership of service delivery to ensure smooth operations and high customer satisfaction.

The role requires experience with MFD printers, strong client-facing skills, and the ability to work independently as well as within a team.