Remote Field Line Manager - Fire & Security Operations

Complii; Harrogate; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days + bank holidays

your Birthday off

fuel card

company vehicle

company pension

company phone

laptop

overnight stay may be required

Job summary

Logic Fire & Security is recruiting a Field Line Manager to support a nationwide engineering team from a remote base, with regular visits to the Knaresborough head office. You will report to the Head of Service Delivery and be accountable for delivering outstanding customer service while meeting client KPIs and SLAs.

You will lead a remote workforce of engineers, drive performance across PPM, reactive and maintenance workloads, and collaborate with scheduling to ensure on-time delivery and

Qualifications

• Experience in the fire and security industry.
• Proven people management experience, including remote teams.
• Strong communication with stakeholders and customers.
• Organised, deadline-focused with KPI and SLA oversight.

Responsibilities

• Manage and support a regional engineering team and act as escalation point.
• Drive service performance by overseeing PPM, reactive and maintenance workloads.
• Collaborate with scheduling to ensure same-month completion and KPI reporting.
• Enforce Health & Safety standards and identify training needs.

Skills

People management

Customer service

Stakeholder management

Communication

Education

Fire and security standards

Job description

Logic Fire & Security is recruiting a Field Line Manager to support a nationwide engineering team from a remote base, with regular visits to the Knaresborough head office. You will report to the Head of Service Delivery and be accountable for delivering outstanding customer service while meeting client KPIs and SLAs.

You will lead a remote workforce of engineers, drive performance across PPM, reactive and maintenance workloads, and collaborate with scheduling to ensure on-time delivery and