Field Line Manager: Fire & Security — Hands-on Leader

Smile Digital; Greater London; On-site; GBP 47,000 - 55,000; Full time

Job summary

Smile Digital is seeking an experienced Field Line Manager for London to lead a team of field engineers in a hands-on role that remains technically involved. The role focuses on audits, quality checks, and performance management, with direct involvement in complex fault resolution.

You will support training and development, conduct 1:1s, and engage in customer-facing activities while ensuring high service standards across fire, intruder, CCTV, and access control systems.

Qualifications

• Strong hands-on Fire & Security background.
• Genuine experience across both fire and security.
• Previous people management, supervision or team leadership.
• Experience managing performance and engineer development.
• Strong complex fault-finding skills.
• Confident customer-facing.
• Experience across fire alarms, intruder, CCTV and access control.
• Full UK driving licence.
• Ideally you will have worked with at least two fire platforms and two intruder platforms.
• Knowledge of BS 5839 and BS EN 50131 is important.

Responsibilities

• Take responsibility for a team of field engineers while remaining technically involved.
• Provide technical support, complete audits and quality checks, manage performance, conduct 1:1s, support training and development and step in on complex faults where required.

Job description

Smile Digital is seeking an experienced Field Line Manager for London to lead a team of field engineers in a hands-on role that remains technically involved. The role focuses on audits, quality checks, and performance management, with direct involvement in complex fault resolution.

You will support training and development, conduct 1:1s, and engage in customer-facing activities while ensuring high service standards across fire, intruder, CCTV, and access control systems.