Remote Equipment Setup Specialist - Streamlined Onboarding

Placements24; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Training provided

Growth opportunities

Global impact

Job summary

Placements24 is seeking a detail-oriented Remote Equipment Setup Specialist to assist clients in getting their gear online. You will guide customers remotely through setup steps, answer questions, and troubleshoot configurations to ensure a smooth first experience.

This fully remote role emphasizes clear communication, methodical problem-solving, and collaboration with support and product teams to refine setup guides and improve onboarding worldwide.

Qualifications

• Experience in technical support with remote troubleshooting.
• Strong hardware and software setup knowledge.
• Excellent written and verbal communication.

Responsibilities

• Provide remote, step-by-step setup guidance.
• Troubleshoot and resolve common remote setup issues.
• Document client interactions and procedures.
• Escalate unresolved issues to higher technical tiers.
• Help develop setup guides and FAQs.

Skills

Technical support

Customer service

Hardware setup

Software setup

Clear communication

Tools

Remote Desktop

VPN

Collaboration tools

Job description

Placements24 is seeking a detail-oriented Remote Equipment Setup Specialist to assist clients in getting their gear online. You will guide customers remotely through setup steps, answer questions, and troubleshoot configurations to ensure a smooth first experience.

This fully remote role emphasizes clear communication, methodical problem-solving, and collaboration with support and product teams to refine setup guides and improve onboarding worldwide.