Remote Customer Support Specialist - Flexible & Impactful

Placements24; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible scheduling

Fully remote work

Health benefits

Career development

Job summary

Placements24 is seeking a proactive Remote Customer Support Specialist to serve customers from home, focusing on the East London region. You will handle inquiries across phone, email, and live chat and help maintain customer satisfaction.

The role requires strong communication, CRM proficiency, and the ability to work independently in a fully remote setup with collaboration across internal teams to resolve issues and improve the customer experience.

Qualifications

• Proven experience in a customer support or helpdesk role, preferably remotely.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with helpdesk software, ticketing systems, and CRM platforms.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.

Responsibilities

• Handle inbound customer queries via phone, email, and live chat.
• Diagnose and resolve product and service issues efficiently.
• Maintain detailed and accurate records of interactions in the CRM.
• Collaborate with internal teams to resolve escalated issues.
• Identify opportunities to improve the customer experience.
• Stay up-to-date with product knowledge and policies.

Skills

Customer support

Communication

Problem solving

Remote work

CRM software

Active listening

Time management

Education

High school diploma

Tools

CRM platforms

Ticketing systems

Helpdesk software

Job description

Placements24 is seeking a proactive Remote Customer Support Specialist to serve customers from home, focusing on the East London region. You will handle inquiries across phone, email, and live chat and help maintain customer satisfaction.

The role requires strong communication, CRM proficiency, and the ability to work independently in a fully remote setup with collaboration across internal teams to resolve issues and improve the customer experience.