Remote Customer Support Specialist — Flexible Hours

Placements24; Greater London; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Company-provided laptop

Fully remote position

Flexible schedule

Job summary

Placements24 is seeking a reliable Remote Customer Support Agent to join its fully distributed team. You will handle customer inquiries, troubleshoot issues, and ensure customer satisfaction through effective communication.

This role is remote and ideal for an independent individual who values flexibility and continuous improvement in customer support operations. The position offers a competitive annual salary, performance bonuses, and comprehensive benefits, including health insurance and a

Qualifications

• Must have experience in customer support or helpdesk, preferably remote.
• Strong verbal and written communication.
• Proficient with helpdesk software and remote collaboration tools.
• Excellent problem-solving skills and ability to work autonomously.

Responsibilities

• Respond to customer inquiries via multiple channels promptly and professionally.
• Diagnose and resolve customer issues to ensure a positive outcome.
• Provide accurate information about products, services and policies.
• Maintain organized records of interactions in the CRM.
• Identify opportunities to enhance the customer experience and gather feedback.

Skills

Communication

Autonomy

Problem solving

Helpdesk software

Tools

CRM software

Job description

Placements24 is seeking a reliable Remote Customer Support Agent to join its fully distributed team. You will handle customer inquiries, troubleshoot issues, and ensure customer satisfaction through effective communication.

This role is remote and ideal for an independent individual who values flexibility and continuous improvement in customer support operations. The position offers a competitive annual salary, performance bonuses, and comprehensive benefits, including health insurance and a