Remote Enterprise Connectivity Success Manager

Trustmarque; York and North Yorkshire; Remote; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible work environment

Travel opportunities

Professional development support

Job summary

A leading IT services company is seeking an Enterprise Connectivity Customer Success Manager to guide clients through their technology journey. This role involves overseeing customer retention and ensuring satisfaction through effective project management and strategic leadership. Ideal candidates will have strong emotional intelligence, consulting expertise, and a passion for client success. A background in customer-facing roles and familiarity with Cisco technologies is essential. Flexibility in responsibilities is required as the company grows.

Qualifications

• Minimum 3 years’ experience in customer-facing roles.
• Proven track record in product adoption and positive outcomes.
• Familiarity with software licensing and SaaS.

Responsibilities

• Establish relationships with stakeholders at all levels.
• Develop success plans and manage expectations with customers.
• Collaborate with teams to align on growth strategies.

Skills

Customer-facing implementation knowledge

Technical acumen

Consulting expertise

Negotiation skills

Communication skills

Problem-solving abilities

Interpersonal skills

Cisco expertise

Education

Experience in customer success or similar role (minimum 3 years)

Cisco CSM and/or Cisco CSEP certification

Tools

CRM tools (HubSpot, Planhat)

Job description

A leading IT services company is seeking an Enterprise Connectivity Customer Success Manager to guide clients through their technology journey. This role involves overseeing customer retention and ensuring satisfaction through effective project management and strategic leadership. Ideal candidates will have strong emotional intelligence, consulting expertise, and a passion for client success. A background in customer-facing roles and familiarity with Cisco technologies is essential. Flexibility in responsibilities is required as the company grows.