Customer Success Specialist - Cisco

Computacenter; Greater London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading technology firm in Greater London is seeking an experienced Customer Success Specialist. In this role, you will focus on driving the onboarding, deployment, and adoption of Cisco software to optimize customer outcomes. You will collaborate with customers and internal teams to enhance strategies, support renewals, and foster successful partnerships. Ideal candidates will have a strong background in Customer Success and stakeholder management, with knowledge of Cisco technologies being advantageous. Become part of a dynamic team and help customers maximize their technology investments.

Qualifications

• Experienced in Customer Success, software, Cisco, or sales environments.
• Strong understanding of software lifecycle and customer success methodologies.
• Proficiency with Customer Success tooling preferred.

Responsibilities

• Drive onboarding and deployment of Cisco software.
• Track deployment progress and customer health.
• Collaborate with Cisco and internal teams for customer success.
• Develop adoption plans aligned to customer goals and business outcomes.
• Support renewals and footprint growth by managing renewal risk.
• Build trusted executive and technical relationships across customer organisations.
• Own CS documentation, methodology, and value reporting.
• Collaborate with Sales, Renewals, CX, and Delivery to deliver outcomes.
• Manage revenue, margin, and strategic investments as required.
• Support complex services and solution sales when needed.

Skills

Customer Success

Stakeholder management

Analytical skills

Communication skills

Negotiation

Problem solving

Negotiation

Problem solving

Cross-functional teamwork

Tools

Totango

Job description

Are you an experienced Customer Success professional with a background in Cisco and/or the software industry, looking to take the next step in your career?

As a Customer Success Specialist, you’ll put customers first—driving onboarding, deployment, adoption and value realisation of Cisco software. You’ll help customers maximise the return on their technology investments, reduce risk across their estate, and build long term, successful partnerships that support renewals and growth.

You’ll work closely with customers, Cisco, and internal Computacenter teams to shape adoption strategies, identify use cases, act as a trusted advisor and be the voice of the customer throughout the software lifecycle.

What you’ll do

• Drive onboarding, deployment, adoption, and consumption of Cisco software across partner customers
• Track and report deployment progress, adoption metrics, and customer health to key stakeholders
• Identify customer use cases and recommend appropriate implementation and lifecycle services
• Build and execute adoption plans aligned to customer goals and business outcomes
• Proactively manage renewal risk and support successful renewals and footprint growth
• Develop trusted executive and technical relationships across customer organisations
• Own Customer Success documentation, methodology, and value reporting
• Collaborate across Cisco and Computacenter teams (Sales, Renewals, CX, Delivery) to deliver outcomes
• Manage commercial and financial aspects, including revenue, margin, and strategic investment decisions
• Support complex services and solution sales where required
• Act in line with Computacenter information security policies

What you’ll need

• Excellent background and experience in Customer Success, software, Cisco, sales or delivery environments
• Strong understanding of software lifecycle and customer success methodologies
• Experience using Customer Success tooling (Totango or similar preferred)
• Knowledge of Cisco technologies, licensing, and software portfolios (preferred)
• Excellent stakeholder management and communication skills at all levels
• Strong analytical, commercial, and financial awareness
• Negotiation, influencing, and problem solving capability
• Ability to work effectively in complex, virtual, cross functional teams