Remote EMEA EdTech CSM — University Partnerships & Growth

PebblePad - The ePortfolio for Higher Education; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Job summary

PebblePad and myday are seeking a commercially focused Customer Success Manager who can strengthen institutional partnerships, drive adoption, and unlock expansion opportunities across a portfolio of education customers in the EMEA region.

You will act as the primary strategic partner for universities, ensuring they realise value from PebblePad and myday while identifying opportunities to expand usage across faculties and institutional initiatives.

Qualifications

• 3+ years' experience in Customer Success or similar commercial role.
• Experience managing a portfolio of SaaS accounts.
• Proven track record in renewals, retention and expansion revenue.
• Strong stakeholder management and senior-level engagement skills.
• Excellent communication, presentation and relationship-building abilities.

Responsibilities

• Own a portfolio of university accounts across EMEA and drive renewals and expansion revenue.
• Develop comprehensive account plans identifying opportunities, risks and priorities.
• Collaborate with Sales to convert expansion opportunities into revenue.
• Monitor renewal status, risk, and growth potential for each account.
• Build strong relationships with senior stakeholders and act as trusted advisor.

Job description

PebblePad and myday are seeking a commercially focused Customer Success Manager who can strengthen institutional partnerships, drive adoption, and unlock expansion opportunities across a portfolio of education customers in the EMEA region.

You will act as the primary strategic partner for universities, ensuring they realise value from PebblePad and myday while identifying opportunities to expand usage across faculties and institutional initiatives.