VP, University Partnerships & Success

Cadmus; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Cadmus in the UK is seeking a Head of University Success to lead the customer success function for higher education institutions. You will report to the CRO and work closely with the CEO, shaping the strategy, governance engagement, and long-term partnerships with universities and academic services.

This build role focuses on turning early traction into scalable processes: recruiting a CS team, implementing health metrics, renewals, and expansions; ensuring Cadmus delivers measurable outcomes

Qualifications

• 6+ years in customer success or account management with 2+ in a leadership role.
• Experience building or scaling a CS team in EdTech or SaaS to institutions.
• Fluency with governance, decision-making, and stakeholders in higher education.
• Executive presence with senior academic and professional services leaders.

Responsibilities

• Lead the University Success function and report to the CRO.
• Build and develop a CS team, establishing operating rigor and health metrics.
• Own senior institutional relationships with leading university stakeholders.
• Scale the CS function across geographies with measurable renewals and expansions.

Skills

Customer success

Account management

EdTech / SaaS

Higher education

Leadership

Job description

Cadmus in the UK is seeking a Head of University Success to lead the customer success function for higher education institutions. You will report to the CRO and work closely with the CEO, shaping the strategy, governance engagement, and long-term partnerships with universities and academic services.

This build role focuses on turning early traction into scalable processes: recruiting a CS team, implementing health metrics, renewals, and expansions; ensuring Cadmus delivers measurable outcomes