Remote Complaint Acknowledgement Specialist

Hrstalentsolutions; Blackburn; Remote; GBP 36,000 - 39,000; Full time

Job summary

Hrstalentsolutions is seeking a Remote Customer Service Assistant to handle complaint acknowledgements and basic recordkeeping. The role focuses on reading customer messages, identifying the issue, and drafting a calm acknowledgement without promising outcomes.

Training will be provided on approved wording and escalation routes. The position is remote in the UK and offers part-time or full-time hours with a pay rate of £26.00–£28.25 per hour.

Qualifications

• Experience in customer service or written communications.
• Comfort with remote work and home-office setup.
• Ability to handle confidential information with care.

Responsibilities

• Review incoming emails and online messages for a complaint or dissatisfaction that needs a recorded response.
• Locate the related account, order or service reference under the employer's access rules.
• Check previous correspondence before opening a second case for the same concern.
• Write a calm acknowledgement that names the issue accurately without copying private details unnecessarily.
• Ask for one missing piece of information when the concern cannot be matched to a record.
• Route safety, privacy or urgent service matters according to training instructions.
• Record the date, case status and receiving team for handovers.
• Notice when a reply has arrived and add it to the existing history.

Job description

Hrstalentsolutions is seeking a Remote Customer Service Assistant to handle complaint acknowledgements and basic recordkeeping. The role focuses on reading customer messages, identifying the issue, and drafting a calm acknowledgement without promising outcomes.

Training will be provided on approved wording and escalation routes. The position is remote in the UK and offers part-time or full-time hours with a pay rate of £26.00–£28.25 per hour.