Remote Ecommerce Assistant – Donated Goods Marketplace

British Red Cross; Winsford; Hybrid; GBP 10,000 - 12,000; Part time

Benefits offered by this job

Flexible working: Remote and hybrid

36 days annual leave + option to buy

Pension scheme up to 6%

Recognition platform with retail-vouch

Discounts via Reward Gateway and more

Learning & development opportunities

Will writing service

Death in service lump sum

Cycle2Work scheme

Job summary

British Red Cross is seeking an Ecommerce Assistant to drive online sales that support humanitarian work. You’ll list donated items on platforms like eBay and Depop, and ensure AI-generated titles and descriptions meet brand guidelines.

Flexible 21 hours per week, Monday to Friday, with remote and hybrid working options. The role emphasizes accuracy, customer service, and a proactive approach to maintain high standards.

Qualifications

• Knowledge of online marketplaces and IT systems.
• Strong attention to detail and clear written communication.
• Experience in customer service or sales-driven environment.
• Proactive mindset and ability to work quickly to standards.

Responsibilities

• Photographing and listing donated items for sale on platforms like eBay and Depop.
• Quality control of AI-based item titles and descriptions to meet brand guidelines.
• Handling stock and keeping the workspace tidy, safe and efficient.
• Responding to customer queries and supporting shop teams with feedback.

Skills

Marketplace knowledge

IT systems

Attention to detail

Customer service experience

Proactive mindset

Tools

AI-based quality checks

Job description

British Red Cross is seeking an Ecommerce Assistant to drive online sales that support humanitarian work. You’ll list donated items on platforms like eBay and Depop, and ensure AI-generated titles and descriptions meet brand guidelines.

Flexible 21 hours per week, Monday to Friday, with remote and hybrid working options. The role emphasizes accuracy, customer service, and a proactive approach to maintain high standards.