Ecommerce Assistant

British Red Cross; Winsford; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Discounts

Wellbeing support

Learning & development

Death in Service

Cycle to Work

Job summary

The British Red Cross is seeking an Ecommerce Assistant to help grow online sales for charitable causes. You will photograph and list donated items, ensuring accurate titles and descriptions that align with brand guidelines, while supporting shop teams through stock management and order processing.

Candidates should have experience with online marketplaces, strong written communication, and a proactive, customer‑focused approach.

Qualifications

• Experience with online marketplaces and confidence using IT systems.
• Excellent attention to detail and clear written communication.
• Experience in customer service or a sales‑driven environment.
• Proactive mindset with the ability to work quickly to set standards.

Responsibilities

• Photograph and list donated items for sale on platforms like eBay and Depop.
• Quality control of AI-based item titles and descriptions to meet accuracy and brand guidelines.
• Handle stock, keep the workspace tidy, safe and efficient.
• Respond to customer queries and support shop teams with feedback.

Skills

Online marketplaces

IT systems

Attention to detail

Written communication

Customer service

Proactivity

Job description

About The Role

Ecommerce Assistant (x positions) Location: Winsford, Cheshire (On-site) Salary: £, to £, per annum, pro rata Hours: per week (flexible between Monday to Friday, am to pm) Contract: Permanent

Are you ready to turn your passion for online retail into a force for good? Do you love online marketplaces and want to make a real difference? As an Ecommerce Assistant, you’ll help drive online sales that support the British Red Cross’ humanitarian work. From crafting compelling product listings to collaborating with shop teams, your work will help connect kindness with crisis. Could your skills in customer service, organisation and creativity help us reach more people in need? These roles are also available as job share.

What will a day in the life of an Ecommerce Assistant involve?

• Photographing and listing donated items for sale on platforms like eBay and DEPOP.


• Quality control of AI based systems for item titles and descriptions to ensure accuracy, and brand guidelines are met.


• Handling stock and keeping the workspace tidy, safe and efficient.
  


• Responding to customer queries and supporting shop teams with feedback.

To be a successful Ecommerce Assistant, what will you need?

• Knowledge of online marketplaces and confidence using IT systems.
  


• Strong attention to detail and good written communication skills.
  


• Experience in customer service or a sales-driven environment.
  


• A proactive mindset and the ability to work quickly to set standards.

Interested? The closing date for applications is on Thursday the th of November with interviews to follow.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.


• Holidays: days annual leave (including bank holidays) plus the option to buy extra leave.


• Pension Scheme: Up to % contributory pension.


• Recognition Platform: Managers can reward great work with retail vouchers.


• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.


• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.


• Learning & Development: A range of career and learning opportunities.


• Will Writing Service: Access to a free will writing service.


• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.


• CycleWork: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.
We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.
Together, we are the world's emergency responders