Ecommerce Assistant

British Red Cross; Winsford; Hybrid; GBP 10,000 - 12,000; Part time

Benefits offered by this job

Flexible working: Remote and hybrid

36 days annual leave + option to buy

Pension scheme up to 6%

Recognition platform with retail-vouch

Discounts via Reward Gateway and more

Learning & development opportunities

Will writing service

Death in service lump sum

Cycle2Work scheme

Job summary

British Red Cross is seeking an Ecommerce Assistant to drive online sales that support humanitarian work. You’ll list donated items on platforms like eBay and Depop, and ensure AI-generated titles and descriptions meet brand guidelines.

Flexible 21 hours per week, Monday to Friday, with remote and hybrid working options. The role emphasizes accuracy, customer service, and a proactive approach to maintain high standards.

Qualifications

• Knowledge of online marketplaces and IT systems.
• Strong attention to detail and clear written communication.
• Experience in customer service or sales-driven environment.
• Proactive mindset and ability to work quickly to standards.

Responsibilities

• Photographing and listing donated items for sale on platforms like eBay and Depop.
• Quality control of AI-based item titles and descriptions to meet brand guidelines.
• Handling stock and keeping the workspace tidy, safe and efficient.
• Responding to customer queries and supporting shop teams with feedback.

Skills

Marketplace knowledge

IT systems

Attention to detail

Customer service experience

Proactive mindset

Tools

AI-based quality checks

Job description

Hours: 21 per week (flexible between Monday to Friday, 8am to 6pm)

Contract: Permanent

Are you ready to turn your passion for online retail into a force for good?

Do you love online marketplaces and want to make a real difference? As an Ecommerce Assistant, you’ll help drive online sales that support the British Red Cross’s humanitarian work. From crafting compelling product listings to collaborating with shop teams, your work will help connect kindness with crisis. Could your skills in customer service, organisation and creativity help us reach more people in need?

These roles are also available as job share.

What will a day in the life of an Ecommerce Assistant involve?

• Photographing and listing donated items for sale on platforms like eBay and DEPOP.
• Quality control of AI based systems for item titles and descriptions to ensure accuracy, and brand guidelines are met.
• Handling stock and keeping the workspace tidy, safe and efficient.
• Responding to customer queries and supporting shop teams with feedback.

To be a successful Ecommerce Assistant, what will you need?

• Knowledge of online marketplaces and confidence using IT systems.
• Strong attention to detail and good written communication skills.
• Experience in customer service or a sales-driven environment.
• A proactive mindset and the ability to work quickly to set standards.

The closing date for applications is 23.59hrs on Thursday the 12th of November 2026 with interviews to follow.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers.
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders