Remote Document Request Coordinator - Customer Service

HRS Talent Solutions; Worthing; Remote; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Remote work

Job summary

HRS Talent Solutions in the United Kingdom is hiring a Customer Service Document Request Coordinator to manage incoming document requests. This remote role offers either full-time or part-time hours and pays £30.75–£32.75 per hour.

You will identify the document, check records, route to the correct owner, and update the case tracker. You will ensure accurate status communications and avoid promising documents before approval.

Qualifications

• Related office administration, records or customer service experience is an asset but not required.
• Applicants with little experience are welcome if they can read a request carefully, keep a short accurate note and communicate without overstating progress.
• Remote full-time or part-time arrangements may be available.

Responsibilities

• Read requests, locate an existing case and ask for a missing document name or reference when necessary.
• Record which colleague can prepare or approve it.
• Keep the later customer reply with the same case so information does not fragment across several queues.
• Close the tracking item only after the documented action has occurred.
• Ensure status is visible to those with the relevant authority.

Job description

HRS Talent Solutions in the United Kingdom is hiring a Customer Service Document Request Coordinator to manage incoming document requests. This remote role offers either full-time or part-time hours and pays £30.75–£32.75 per hour.

You will identify the document, check records, route to the correct owner, and update the case tracker. You will ensure accurate status communications and avoid promising documents before approval.