Remote Document Request Concierge

Hrstalentsolutions; Worthing; Remote; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Remote work

Job summary

Hrstalentsolutions is seeking a detail-oriented Account Document Request Tracker to manage customer document requests remotely. You will identify, route, and track requests, ensuring accurate status and secure handling of personal information.

The role supports remote full-time or part-time arrangements, with pay between £30.75 and £32.75 per hour. No formal document generation; focus is on tracking and workflow management within approved processes.

Qualifications

• Experience in customer service or records is an asset but not required.
• Basic computer confidence and care with personal details.
• Able to read requests carefully and communicate clearly without overstating progress.

Responsibilities

• Identify the document being requested and locate the correct account.
• Keep the request trail updated: received, identified owner, awaiting approval, ready for delivery or completed.
• Route requests to the appropriate colleague for preparation or approval and avoid duplicating records.
• Check existing cases before creating new ones to avoid fragmentation across queues.
• Close tracking items only after the documented action has occurred and ensure accuracy of status updates.

Skills

Customer service

Communication

Attention to detail

Job description

Hrstalentsolutions is seeking a detail-oriented Account Document Request Tracker to manage customer document requests remotely. You will identify, route, and track requests, ensuring accurate status and secure handling of personal information.

The role supports remote full-time or part-time arrangements, with pay between £30.75 and £32.75 per hour. No formal document generation; focus is on tracking and workflow management within approved processes.