Remote Digital Learning Platform Support Pro

Impact Futures; England; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday plus public and bank

Enhanced Sick Pay

Life Assurance

Birthday day off

Refer a friend bonus

Job summary

Impact Futures Group seeks a proactive Digital First Support professional to join our Quality team and help manage learning platforms and digital systems. You will support system administration, troubleshoot effectively, ensure data accuracy, and deliver training and guidance to colleagues to boost digital confidence.

You’ll work remotely with occasional travel, reporting to the Learning Systems Lead, and liaising with Curriculum, Product, Quality and Operations to align systems with

Qualifications

• Experience using digital systems, learner management systems or administrative platforms.
• Strong customer service skills and the ability to support a wide range of stakeholders.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities and respond to requests within agreed timescales.
• Strong written and verbal communication skills.
• Good problem-solving and troubleshooting abilities.
• Confidence using digital technologies, online systems and Microsoft Office applications.
• Understanding of data accuracy and quality assurance.
• Ability to work independently, use your initiative and contribute positively as part of a team.
• Experience using Aptem, PASS or similar learning management platforms.
• Experience working within apprenticeships, further education, training or work-based learning.
• Experience using ticketing or helpdesk systems.
• Knowledge of learner management and programme administration processes.
• Experience creating training materials, user guides or digital resources.
• Understanding of GDPR and data protection requirements.
• Awareness of AI tools, automation and digital solutions.

Responsibilities

• Act as the first point of contact for learning systems queries and resolving support tickets within agreed timescales.
• Investigate and troubleshoot platform issues, escalating more complex problems when needed.
• Support the administration and maintenance of learning platforms, including Aptem and associated digital systems.
• Create and maintain learning plans, review templates, programme structures and learner journeys.
• Manage user accounts, permissions and access requests.
• Carry out regular system housekeeping and quality checks to maintain accurate and up-to-date information.
• Support system testing, programme launches, curriculum updates and platform enhancements.
• Build positive relationships with colleagues across the organisation and help them get the most out of our digital systems.
• Create user guides, FAQs and other helpful resources.
• Support colleague onboarding, system demonstrations and training sessions.
• Identify opportunities to improve processes, system functionality and the overall user experience.
• Explore opportunities to make better use of automation, AI and digital solutions.

Skills

Digital systems

Customer service

Organisational skills

Multitasking

Communication

Problem-solving

Microsoft Office

Data accuracy

Independent worker

Aptem

PASS LMS

Ticketing systems

GDPR/data protection

AI tools awareness

Tools

Aptem

PASS

Ticketing systems

Microsoft Office

Job description

Impact Futures Group seeks a proactive Digital First Support professional to join our Quality team and help manage learning platforms and digital systems. You will support system administration, troubleshoot effectively, ensure data accuracy, and deliver training and guidance to colleagues to boost digital confidence.

You’ll work remotely with occasional travel, reporting to the Learning Systems Lead, and liaising with Curriculum, Product, Quality and Operations to align systems with