Customer Experience Advisor

Superb People; City Of London; Remote; GBP 26,000 - 38,000; Full time

Job summary

Superb People is seeking a proactive Student Support Officer to deliver world-class service across the student journey. You will be the first line of support, handling enquiries, guiding learners through courses and keeping backend operations smooth.

You will collaborate with tutors, finance and internal teams, owning onboarding, engagement campaigns and data management in CRM and LMS systems. The role is fully remote with a supportive learning-operations structure.

Qualifications

• Experience in student support or education administration.
• Strong communication and interpersonal skills.
• Proficient with digital tools including CRM and LMS platforms.

Responsibilities

• Manage student enquiries via inbox and ticketing system with timely responses.
• Onboard new students and support engagement campaigns.
• Maintain accurate student records in CRM and LMS systems.
• Coordinate with tutors, finance and internal teams to resolve queries.

Skills

Student support experience

Customer service

CRM systems

LMS platforms

Communication skills

Tools

CRM

LMS

Job description

FULLY REMOTE

We are seeking a proactive Student Support Officer to deliver world-class service throughout the student educational journey.

The Role at a Glance

As the first line of support, you will manage student enquiries, guide learners through their courses, and maintain seamless backend operations. This is a highly collaborative role reporting directly to the Learning Operations Manager.

Key Responsibilities:

• Student Enquiries: Manage the support inbox and ticketing system to provide clear, timely responses.
• Onboarding & Engagement: Welcoming new students, managing communications, and supporting engagement campaigns.
• Systems & Data: Maintain accurate student records across CRM and LMS platforms.
• Internal Coordination: Liaise with tutors, finance, and internal teams to resolve queries and schedule sessions.

What We Are Looking For:

• Proven experience in student support, customer service, or education administration.
• Exceptional communication and interpersonal skills.
• High confidence using digital tools, specifically CRM and LMS platforms.
• Top-tier organizational and problem-solving skills with strong attention to detail