Remote Digital Learning Coach for Apprentices

QA; Greater London; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

27 days Annual Leave (plus holidays)

Holiday Buying scheme

Private Medical Insurance

Employee Discounts Benefit Hub

Pension Scheme

Early Friday Finish at 4pm

Job summary

QA is seeking a Digital Learning Advisor to support and guide apprentices remotely, with occasional travel to the QA office. You will deliver Launch sessions, provide feedback, resolve learner queries and track progress against KPIs.

You will be enrolled in a Level 3 Data Technician apprenticeship and work within the Digital Learning Team, contributing to high-quality learner experiences and data-driven improvements.

Qualifications

• English & Maths GCSE (Grade A*-C or 9-4).
• Able to deliver motivational, balanced and constructive feedback.
• Attention to detail with strong administrative skills.
• Experience of using IT systems and reviewing data.
• Customer service experience (desirable).
• Some industry experience for the relevant programme you support (desirable).
• Experience of working remotely (desirable).
• Awareness of equality, diversity and inclusion, safeguarding and Health & Safety.

Responsibilities

• Deliver engaging Programme Launch sessions and provide Day 1 feedback to ensure submissions meet required criteria.
• Support learners through timely feedback, query resolution, and guidance, working closely with Digital Learning Consultants and wider teams.
• Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
• Deliver cohort-wide online support using technology effectively and safely.
• Engage professionally with learners and employers to track progress, support development, and resolve queries or concerns.
• Enable learners to navigate and leverage the benefits of the virtual learning environment to enhance their learning journey.
• Deliver impactful and inspiring support and guidance.
• Utilise effective and proactive online communication techniques to validate task requirements and diagnose areas for learner improvement.

Skills

Customer service

Remote support

Data review

Attention to detail

IT systems experience

Communication

Education

GCSE English & Maths

Tools

Zendesk

Job description

QA is seeking a Digital Learning Advisor to support and guide apprentices remotely, with occasional travel to the QA office. You will deliver Launch sessions, provide feedback, resolve learner queries and track progress against KPIs.

You will be enrolled in a Level 3 Data Technician apprenticeship and work within the Digital Learning Team, contributing to high-quality learner experiences and data-driven improvements.