Remote Apprenticeship Learning Advisor

QA; City Of London; Remote; GBP 28,000 - 38,000; Full time

Benefits offered by this job

27 days Annual Leave

Holiday Buying scheme

Private Medical Insurance

Employee Discounts Benefit Hub

Pension Scheme

Early Friday Finish at 4pm

Job summary

QA is seeking a Digital Learning Advisor based in the UK. You will support apprentices through the Digital Learning Team, delivering Launch sessions, providing feedback, and guiding learners to success while meeting KPIs. The role includes Zendesk chat support, remote delivery, and ongoing CPD.

You will engage with learners and employers, track progress, and help navigate the virtual learning environment. Some travel to QA offices is required.

Qualifications

• GCSE English and Maths (A*-C or 9-4).
• Able to deliver motivational, balanced and constructive feedback.
• Attention to detail with strong administrative skills.
• Experience of using IT systems and reviewing data.
• Customer service experience (desirable).
• Some industry experience for the relevant programme you support (desirable).
• Experience of working remotely (desirable).
• Awareness of equality, diversity and inclusion. Up-to-date knowledge of legal policy requirements including safeguarding, Prevent and Health and Safety.

Responsibilities

• Deliver engaging Programme Launch sessions and provide Day 1 feedback to ensure submissions meet required criteria.
• Support learners through timely feedback, query resolution, and guidance, working closely with Digital Learning Consultants and wider teams.
• Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
• Deliver cohort-wide online support using technology effectively and safely.
• Engage professionally with learners and employers to track progress, support development, and resolve queries or concerns.
• Enable learners to navigate and leverage the benefits of the virtual learning environment to enhance their learning journey.
• Deliver impactful and inspiring support and guidance.
• Utilise effective and proactive online communication techniques to validate task requirements and diagnose areas for learner improvement.

Skills

Feedback delivery

Attention to detail

IT systems experience

Customer service experience

Remote working experience

Equality and inclusion awareness

Education

GCSE English & Maths

Job description

QA is seeking a Digital Learning Advisor based in the UK. You will support apprentices through the Digital Learning Team, delivering Launch sessions, providing feedback, and guiding learners to success while meeting KPIs. The role includes Zendesk chat support, remote delivery, and ongoing CPD.

You will engage with learners and employers, track progress, and help navigate the virtual learning environment. Some travel to QA offices is required.