Digital Learning Advisor

QA; Greater London; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

27 days Annual Leave (plus holidays)

Holiday Buying scheme

Private Medical Insurance

Employee Discounts Benefit Hub

Pension Scheme

Early Friday Finish at 4pm

Job summary

QA is seeking a Digital Learning Advisor to support and guide apprentices remotely, with occasional travel to the QA office. You will deliver Launch sessions, provide feedback, resolve learner queries and track progress against KPIs.

You will be enrolled in a Level 3 Data Technician apprenticeship and work within the Digital Learning Team, contributing to high-quality learner experiences and data-driven improvements.

Qualifications

• English & Maths GCSE (Grade A*-C or 9-4).
• Able to deliver motivational, balanced and constructive feedback.
• Attention to detail with strong administrative skills.
• Experience of using IT systems and reviewing data.
• Customer service experience (desirable).
• Some industry experience for the relevant programme you support (desirable).
• Experience of working remotely (desirable).
• Awareness of equality, diversity and inclusion, safeguarding and Health & Safety.

Responsibilities

• Deliver engaging Programme Launch sessions and provide Day 1 feedback to ensure submissions meet required criteria.
• Support learners through timely feedback, query resolution, and guidance, working closely with Digital Learning Consultants and wider teams.
• Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
• Deliver cohort-wide online support using technology effectively and safely.
• Engage professionally with learners and employers to track progress, support development, and resolve queries or concerns.
• Enable learners to navigate and leverage the benefits of the virtual learning environment to enhance their learning journey.
• Deliver impactful and inspiring support and guidance.
• Utilise effective and proactive online communication techniques to validate task requirements and diagnose areas for learner improvement.

Skills

Customer service

Remote support

Data review

Attention to detail

IT systems experience

Communication

Education

GCSE English & Maths

Tools

Zendesk

Job description

Digital Learning Advisor

Location

Home based with occasional travel to QA office

Your Role

As a member of the Digital Learning Team, your role will involve supporting and guiding apprentices to ensure they have a positive experience. You'll also be responsible for meeting team KPIs. Additionally, you'll be enrolled in a Data Technician Level 3 apprenticeship.

Key Responsibilities

• Deliver engaging Programme Launch sessions and provide Day 1 feedback to ensure submissions meet required criteria
• Support learners through timely feedback, query resolution, and guidance, working closely with Digital Learning Consultants and wider teams
• Be available on Zendesk online chat during working hours and provide prompt responses to learner queries.
• Deliver cohort-wide online support using technology effectively and safely
• Engage professionally with learners and employers to track progress, support development, and resolve queries or concerns
• Enable learners to navigate and leverage the benefits of the virtual learning environment to enhance their learning journey.
• Deliver impactful and inspiring support and guidance.
• Utilise effective and proactive online communication techniques to validate task requirements and diagnose areas for learner improvement.

Collaborate internally

• Maintain accurate documentation, reports, and management information in line with KPIs, regulations, and funding requirements
• Assist with projects to support internal and external team needs, including attendance quarterly of face-to-face meetings (travel expenses will be covered).
• Take ownership of ongoing professional development (CPD)

Success Measures

• Performance is consistently meeting or exceeding expectations.
• Learner survey feedback.
• Timeliness, volume and satisfaction ratings on Zendesk live chat
• Response times within 24 hours for submission feedback and messages.
• Engagement of apprentices against funding regulations.
• Sampling and observation of work.
• Level 3 Data Technician apprenticeship progress.

Your Experience

• English & Maths GCSE (Grade A*-C or 9-4).
• Able to deliver motivational, balanced and constructive feedback.
• Attention to detail with strong administrative skills.
• Experience of using IT systems and reviewing data.
• Customer service experience (desirable).
• Some industry experience for the relevant programme you support (desirable).
• Experience of working remotely (desirable).
• Awareness of equality, diversity and inclusion.Up-to-date knowledge of legal policy requirements including safeguarding, Prevent and Health and Safety.

About Us

Wellbeing & benefits

• 27 days Annual Leave(4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finishat 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too! You'll have the unique opportunity todevelop your skillson ourQAauthored coursesin the latest tech (you'll get3 training days/year to do this). You can also delve deep into ourworld-class digital learning content on a variety of tech and business topics. Orperhaps you'd like toenrolon aDegreeorMasters programmeto enhance your skillset or learn new things.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We're proud of the progress we've achieved over the last few years to build an inclusive culture and celebrate our diversity.

As aDisability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A little about QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training,Self-paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/