Remote DACH Customer Success Leader

EasyInfoBlog.com LLC; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangements

Learning and development opportunities

Lead regional CS team

International exposure to German-Speck

Leadership development

Job summary

JD Power is seeking an experienced Customer Success Team Lead to oversee the DACH region (Germany, Austria, Switzerland) from a remote UK-based role. You will manage Customer Success Executives, drive customer value, and implement lifecycle strategies to improve retention and revenue.

Strong leadership across markets and fluency in English and German are essential. The role focuses on building strategic relationships, guiding commercial decisions, and collaborating with the Customer Success

Qualifications

• Significant experience in Customer Success, Account Management, Client Services or a related post-sales role.
• Experience working in a B2B data, analytics, SaaS, technology or information-services business.
• Proven ability to improve customer retention, product adoption, satisfaction and commercial growth.
• Understanding of data products and concepts, including data quality, coverage, delivery, licensing, integration, privacy and governance.
• A degree or equivalent professional experience.
• Relevant customer success, data or leadership qualifications are advantageous.
• Fluency in both spoken and written English and German.
• Demonstrated experience leading and developing customer-facing teams, preferably across multiple markets.
• Strong strategic relationship management and commercial decision-making skills.
• Must be legally authorised to work in the country where employment is offered.

Responsibilities

• Lead and manage the DACH Customer Success Team, including Customer Success Executives and part-time team members.
• Train Managers
• Ensure customers achieve measurable value from data products, platforms and services.
• Develop and implement customer lifecycle strategies for Tier 4 customers across the DACH region.
• Maintain direct responsibility for managing an assigned customer portfolio.
• Build and strengthen strategic relationships with key customers.
• Monitor customer satisfaction, product adoption, retention and commercial performance.
• Identify opportunities to increase customer value and generate additional revenue.
• Compare CRMs
• Develop, coach and empower team members to improve performance.
• Use customer data and performance insights to guide decision-making.
• Introduce process improvements and support commercial initiatives.
• Ensure the delivery of an exceptional customer experience.
• Work closely with the Customer Success Director to translate business strategy into effective operational activities.

Skills

Customer Success Leadership

B2B SaaS experience

English & German fluency

Team management

Strategic relationship management

Education

Bachelor's degree or equivalent

Job description

JD Power is seeking an experienced Customer Success Team Lead to oversee the DACH region (Germany, Austria, Switzerland) from a remote UK-based role. You will manage Customer Success Executives, drive customer value, and implement lifecycle strategies to improve retention and revenue.

Strong leadership across markets and fluency in English and German are essential. The role focuses on building strategic relationships, guiding commercial decisions, and collaborating with the Customer Success