DACH Customer Success Leader - Remote

Autovista Ltd; United Kingdom; Remote; GBP 70,000 - 110,000; Full time

Job summary

JD Power in the United Kingdom is seeking a Customer Success Manager to lead the DACH CS team and ensure customers derive measurable value from our data products and analytics. This remote role reports to the Director of Customer Success and covers Germany, Austria, and Switzerland.

As a player-manager, you will mentor seven full-time executives plus two part-time members, own a portfolio of strategic accounts, drive lifecycle growth, and partner with the CS Director to implement process

Qualifications

• Significant experience in customer success or related post-sale role in a B2B data/SaaS environment.
• Proven record of improving retention, adoption, satisfaction and commercial growth.
• Bi-lingual English and German (spoken and written).
• Degree or equivalent; relevant customer success, data or leadership qualifications are advantageous.

Responsibilities

• Lead the DACH Customer Success Team of 7 FTE and 2 part-time members.
• Act as player-manager, owning a portfolio of customers and driving strategic relationship management.
• Develop and empower the team, drive customer lifecycle growth and deliver commercial outcomes across the region.
• Collaborate with the CS Director to implement process improvements and support commercial initiatives.

Skills

Customer Success

Account Management

B2B Data Analytics

Leadership

German language

Education

Degree or equivalent

Job description

JD Power in the United Kingdom is seeking a Customer Success Manager to lead the DACH CS team and ensure customers derive measurable value from our data products and analytics. This remote role reports to the Director of Customer Success and covers Germany, Austria, and Switzerland.

As a player-manager, you will mentor seven full-time executives plus two part-time members, own a portfolio of strategic accounts, drive lifecycle growth, and partner with the CS Director to implement process