Remote DACH Customer Success Leader (German-English)

J.D. Power; United Kingdom; Remote; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work arrangements

Learning and development opportunities

Remote-first company culture

Job summary

JD Power is seeking a Customer Success Manager to lead the DACH CS Team from the UK, overseeing 7 full-time and 2 part-time executives. The role drives post-sale lifecycle value for data products and services across Germany, Austria and Switzerland while coordinating with the Director of Customer Success.

You will deliver strategic relationship management, data-driven decisions, and commercial accountability, ensuring exceptional customer experience across markets.

Qualifications

• Significant experience in customer success, account management, or client services in B2B data/analytics/SaaS space.
• Proven track record of improving retention, adoption, satisfaction and growth.
• Understanding of data products, data quality, licensing, integration and governance.
• Degree or equivalent professional experience; relevant customer success or leadership qualifications are advantageous.
• Bi-lingual: English and German (spoken and written).

Responsibilities

• Lead the DACH Customer Success Team (Germany, Austria, Switzerland).
• Own a portfolio of customers and drive lifecycle growth and commercial outcomes.
• Build and empower the team with hands-on leadership while collaborating with the Customer Success Director.
• Implement process improvements and support commercial initiatives to ensure excellent customer experience.

Skills

Customer Success

Account Management

Client Services

Data Analytics

Education

Bachelor's degree or equivalent

Job description

JD Power is seeking a Customer Success Manager to lead the DACH CS Team from the UK, overseeing 7 full-time and 2 part-time executives. The role drives post-sale lifecycle value for data products and services across Germany, Austria and Switzerland while coordinating with the Director of Customer Success.

You will deliver strategic relationship management, data-driven decisions, and commercial accountability, ensuring exceptional customer experience across markets.