Remote Customer Support Agent

Placements24; Greater London; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Company-provided laptop

Fully remote position

Flexible schedule

Job summary

Placements24 is seeking a reliable Remote Customer Support Agent to join its fully distributed team. You will handle customer inquiries, troubleshoot issues, and ensure customer satisfaction through effective communication.

This role is remote and ideal for an independent individual who values flexibility and continuous improvement in customer support operations. The position offers a competitive annual salary, performance bonuses, and comprehensive benefits, including health insurance and a

Qualifications

• Must have experience in customer support or helpdesk, preferably remote.
• Strong verbal and written communication.
• Proficient with helpdesk software and remote collaboration tools.
• Excellent problem-solving skills and ability to work autonomously.

Responsibilities

• Respond to customer inquiries via multiple channels promptly and professionally.
• Diagnose and resolve customer issues to ensure a positive outcome.
• Provide accurate information about products, services and policies.
• Maintain organized records of interactions in the CRM.
• Identify opportunities to enhance the customer experience and gather feedback.

Skills

Communication

Autonomy

Problem solving

Helpdesk software

Tools

CRM software

Job description

About the Role

Our client is seeking a reliable and customer-focused Remote Customer Support Agent to join their fully distributed team. This role is integral to delivering exceptional service and support to our valued customers from anywhere. You will handle customer inquiries, troubleshoot issues, and ensure satisfaction through effective communication and problem-solving. This position is perfect for an independent individual who thrives in a remote setting and is passionate about providing outstanding customer experiences, contributing to a company culture that values flexibility, teamwork, and continuous improvement in customer support operations.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via various communication channels.
• Effectively diagnose and resolve customer issues, ensuring a positive outcome.
• Provide accurate information about products, services, and policies.
• Maintain thorough and organized records of customer interactions and resolutions in the CRM.
• Identify opportunities to enhance the customer experience and elevate feedback appropriately.

Requirements

• Previous experience in a customer support or helpdesk role, preferably in a remote capacity.
• Strong verbal and written communication skills.
• Proficiency with helpdesk software and remote collaboration tools.
• Excellent problem-solving skills and the ability to work autonomously.
• A dedicated home office setup with a reliable high-speed internet connection.

Benefits

• Competitive annual salary with performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Paid time off and company holidays.
• Company-provided laptop and necessary software.
• Fully remote position offering unparalleled flexibility and work-life balance.