Remote- Customer Support Specialist

Nexora Talent; Belfast City District; Remote; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Remote work

Structured onboarding

Growth opportunities

Supportive team

Job summary

Nexora Talent is seeking a detail oriented Client Specialist to support clients throughout their journey, coordinating requests, managing service details, and ensuring a smooth experience from inquiry to completion. This remote role requires strong communication and organizational skills, a commitment to high quality service, and the ability to keep clients informed and confident at every step.

Nexora Talent offers a structured onboarding, ongoing guidance, and opportunities for growth based on

Qualifications

• Excellent written and verbal communication.
• Customer service experience preferred but not required.
• Highly organized with strong attention to detail.
• Able to multitask and manage time effectively.
• Comfortable using online tools and messaging platforms.
• Interest in coordination, planning, or client support services.

Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Skills

Communication

Customer service

Organization

Multitasking

Online tools

Planning

Job description

Client Support Specialist (Remote)

We are seeking a detail-oriented Client Specialist to support clients throughout their journey. In this role, you will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion.

You will work with clients who are organizing personal plans and scheduled experiences, helping them stay informed, prepared, and confident every step of the way. This position requires strong communication skills, organization, and a commitment to delivering high-quality service.

Key Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Benefits

• Remote position with flexible scheduling options.
• Structured onboarding and training provided.
• Supportive team environment with ongoing guidance.
• Opportunities for growth based on performance.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.