Remote Customer Support Specialist

Placements24; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible scheduling

Fully remote work

Health benefits

Career development

Job summary

Placements24 is seeking a proactive Remote Customer Support Specialist to serve customers from home, focusing on the East London region. You will handle inquiries across phone, email, and live chat and help maintain customer satisfaction.

The role requires strong communication, CRM proficiency, and the ability to work independently in a fully remote setup with collaboration across internal teams to resolve issues and improve the customer experience.

Qualifications

• Proven experience in a customer support or helpdesk role, preferably remotely.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with helpdesk software, ticketing systems, and CRM platforms.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.

Responsibilities

• Handle inbound customer queries via phone, email, and live chat.
• Diagnose and resolve product and service issues efficiently.
• Maintain detailed and accurate records of interactions in the CRM.
• Collaborate with internal teams to resolve escalated issues.
• Identify opportunities to improve the customer experience.
• Stay up-to-date with product knowledge and policies.

Skills

Customer support

Communication

Problem solving

Remote work

CRM software

Active listening

Time management

Education

High school diploma

Tools

CRM platforms

Ticketing systems

Helpdesk software

Job description

About the Role

Our client is looking for a proactive and adaptable Remote Customer Support Specialist to join their dedicated team, serving customers and based remotely, with a focus on the East London region. This role is essential for maintaining customer satisfaction by providing timely and effective support across various channels. You will be empowered to resolve inquiries, troubleshoot issues, and guide customers, all from your home office. This is a fantastic opportunity to be part of a company that champions remote work, offering flexibility, autonomy, and the chance to make a significant impact on customer retention and loyalty through expert virtual service delivery.

Key Responsibilities

• Manage inbound customer queries via phone, email, and live chat support.
• Diagnose and resolve customer issues related to products and services efficiently.
• Maintain detailed and accurate records of customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to ensure swift resolution of escalated issues.
• Proactively seek opportunities to improve the customer experience and provide feedback.
• Stay up-to-date with product knowledge and company policies to provide accurate support.

Requirements

• Proven experience in a customer support or helpdesk role, preferably in a remote capacity.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with helpdesk software, ticketing systems, and CRM platforms.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• A strong commitment to providing exceptional customer service.
• High school diploma or equivalent; a degree or relevant certification is a plus.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision benefits package.
• Fully remote work arrangement with flexible scheduling options.
• Opportunities for professional development and career growth.
• A supportive and collaborative remote team culture focused on success.