Remote Customer Support Associate

Placements24; London Borough of Newham; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Fully remote

Home office equipment allowance

Paid time off

Job summary

Placements24 is seeking a motivated Remote Customer Support Associate for our online retailer client. You will handle inquiries across email, live chat, and phone, resolving order and account issues while delivering a positive customer experience from your home office.

The role emphasizes empathy, problem solving, and proactive service. You will use CRM tools, document interactions, and contribute to process improvements in a flexible remote environment that supports professional development and

Qualifications

• Prior experience in a customer service or support role.
• Excellent written and verbal communication skills.
• Reliable internet connection and dedicated home workspace.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Respond to customer inquiries via email, live chat, and phone in a timely and efficient manner.
• Troubleshoot and resolve issues concerning orders, shipping, returns, and product information.
• Escalate complex customer problems to the appropriate teams, ensuring thorough documentation.
• Maintain accurate customer records and update information within the CRM system.
• Educate customers on company policies, product usage, and available self-service resources.
• Proactively identify customer needs and offer solutions to enhance their online shopping experience.
• Contribute to a positive team dynamic by sharing knowledge and best practices.
• Gather customer feedback to help identify areas for service improvement.

Skills

Customer service

Communication skills

Empathy

Problem solving

Remote work

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client, a fast-growing online retailer, is seeking a motivated and customer-focused Remote Customer Support Associate to join their virtual team, servicing the East London, Eastern Cape region and beyond. This fully remote position allows you to work from home while providing essential support to our client's online customer base. You will handle a variety of inquiries, resolve issues related to orders and accounts, and ensure a consistently positive customer experience across multiple digital channels. The ideal candidate is a patient communicator with a knack for problem-solving and a genuine desire to assist others. This is an excellent opportunity to be part of a dynamic company that values its employees and offers a flexible, remote work environment.

Key Responsibilities

• Respond to customer inquiries via email, live chat, and phone in a timely and efficient manner.
• Troubleshoot and resolve issues concerning orders, shipping, returns, and product information.
• Escalate complex customer problems to the appropriate teams, ensuring thorough documentation.
• Maintain accurate customer records and update information within the CRM system.
• Educate customers on company policies, product usage, and available self-service resources.
• Proactively identify customer needs and offer solutions to enhance their online shopping experience.
• Contribute to a positive team dynamic by sharing knowledge and best practices.
• Gather customer feedback to help identify areas for service improvement.

Requirements

• Prior experience in a customer service or support role is required.
• Excellent written and verbal communication skills.
• Strong empathy, patience, and a customer-first attitude.
• Proficiency in using computers, email, and online communication tools.
• Experience with CRM software is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent.
• Must have a reliable internet connection and a dedicated home workspace.

Benefits

Our client is dedicated to supporting their remote employees:

• Competitive annual salary of .
• Fully remote position offering significant work-life balance.
• Opportunities for professional development and skill enhancement.
• Health insurance benefits.
• Paid time off and company holidays.
• A supportive virtual team culture with regular online team interactions.
• Home office equipment allowance.