Remote Customer Support Advisor: Multi-Channel Growth

Ventures Lab Ltd.; Greater London; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Bonus structure

Remote consultancy (B2B)

25 days PTO

Job summary

Ventures Lab Ltd. is seeking a customer-focused Support Adviser to assist customers across multiple platforms. You will handle inquiries, resolve issues with empathy, and support payments, KYC, and risk-related processes. The role requires strong communication, problem solving, and the ability to work with cross-functional teams.

Remote-friendly position with a B2B consultancy arrangement and 25 days PTO. Weekend/holiday availability may be required as per shift patterns.

Qualifications

• Experience in customer support or similar role preferred.
• Fluent verbal and written communication in Norwegian and English.
• Ability to listen actively, empathize, and communicate effectively with customers.
• Strong problem-solving and critical-thinking skills.
• Proficiency with CRM systems and customer support tools.
• Flexible to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle customer inquiries via chat, email and phone (inbound and outbound).
• Ask targeted questions to gather information efficiently.
• Negotiate resolutions and suggest actions to prevent escalations.
• Identify revenue opportunities and maximize upsell potential.
• Accurate data input and documentation.
• Coordinate with internal teams and 3rd parties to resolve queries.
• Support customers with payments, KYC procedures, and risk-related concerns.
• Maintain knowledge of processes and support information security controls.

Skills

Customer support

Communication

Problem solving

Active listening

Empathy

CRM proficiency

Teamwork

Multitasking

Flexibility

Tools

CRM systems

Support software

Job description

Ventures Lab Ltd. is seeking a customer-focused Support Adviser to assist customers across multiple platforms. You will handle inquiries, resolve issues with empathy, and support payments, KYC, and risk-related processes. The role requires strong communication, problem solving, and the ability to work with cross-functional teams.

Remote-friendly position with a B2B consultancy arrangement and 25 days PTO. Weekend/holiday availability may be required as per shift patterns.