Remote Customer Care Advisor – E-commerce Support

Placements24; London Borough of Newham; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Growth opportunities

Learning and development

Job summary

Placements24 is seeking a dedicated Customer Care Advisor for a fully remote role supporting customers across East London, nationwide. You will handle inquiries via email, phone and chat, resolve issues with empathy, and guide customers through orders, returns and account management.

The ideal candidate has strong communication skills, experience in e-commerce or online retail, and is comfortable using CRM systems.

Qualifications

• Experience in e-commerce or online retail customer service.
• Excellent English verbal and written communication.
• Proficient with CRM software and support platforms; remote ready.

Responsibilities

• Respond to inquiries via email, phone, and chat promptly and professionally.
• Provide orders, shipping, and policy information.
• Assist with orders, tracking, and account management.
• Resolve issues with empathy and efficiency.
• Process returns, refunds, and exchanges per guidelines.
• Maintain accurate CRM records.
• Collaborate across departments to ensure satisfaction.
• Adhere to SLAs and performance standards.
• Support team objectives and goals.

Skills

Customer service

CRM software

English communication

Remote work

Education

High school diploma

Tools

CRM software

Job description

Placements24 is seeking a dedicated Customer Care Advisor for a fully remote role supporting customers across East London, nationwide. You will handle inquiries via email, phone and chat, resolve issues with empathy, and guide customers through orders, returns and account management.

The ideal candidate has strong communication skills, experience in e-commerce or online retail, and is comfortable using CRM systems.