Client Support Specialist

CareerHelix; Greater London; Remote; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Comprehensive training

Competitive pay

Virtual team culture

Career advancement

Job summary

CareerHelix is seeking a dedicated Client Support Specialist to deliver responsive assistance and build strong client relationships through effective communication and problem resolution. This fully remote role is ideal for someone who enjoys helping others, managing enquiries, and ensuring customers receive reliable, professional support.

You will handle client interactions via phone, email, and chat, document service requests, and collaborate with internal teams to resolve concerns quickly.

Qualifications

• Strong verbal and written communication skills.
• Ability to handle challenging conversations professionally.
• Strong problem-solving and decision-making abilities.
• Comfortable using customer support software and digital platforms.
• Ability to manage multiple priorities.

Responsibilities

• Respond to client enquiries through phone, email, chat, and digital platforms.
• Provide accurate guidance and support based on client needs.
• Resolve customer concerns while maintaining a professional approach.
• Record client interactions and update support systems.
• Escalate complex issues to appropriate teams when necessary.
• Follow customer support procedures and service guidelines.
• Maintain clear and timely communication with clients.
• Identify recurring issues and recommend service improvements.
• Manage multiple client requests while meeting response targets.
• Support customer retention through excellent service delivery.

Skills

Communication

Problem solving

Customer service

CRM familiarity

Multitasking

Remote work

Education

High school diploma or equivalent

Tools

CRM systems

Job description

We are looking for a dedicated Client Support Specialist to deliver responsive assistance and build strong relationships with clients through effective communication and problem resolution. This position is suited for individuals who enjoy helping others, managing enquiries, and ensuring customers receive reliable and professional support.

The successful candidate will handle client interactions, provide accurate information, document service requests, and collaborate with internal teams to resolve concerns efficiently. You will contribute to client satisfaction by delivering timely solutions, maintaining service standards, and creating positive experiences throughout every interaction.

Key Responsibilities:

• Respond to client enquiries through phone, email, chat, and digital platforms.
• Provide accurate guidance and support based on client needs.
• Resolve customer concerns while maintaining a professional approach.
• Record client interactions and update support systems.
• Escalate complex issues to appropriate teams when necessary.
• Follow customer support procedures and service guidelines.
• Maintain clear and timely communication with clients.
• Identify recurring issues and recommend service improvements.
• Manage multiple client requests while meeting response targets.
• Support customer retention through excellent service delivery.

Requirements:

• Strong verbal and written communication skills.
• Ability to handle challenging conversations professionally.
• Strong problem-solving and decision‑making abilities.
• Comfortable using customer support software and digital platforms.
• Ability to manage multiple priorities.
• Strong attention to detail.
• Reliable internet connection and remote workspace.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in customer service, client support, administration, or related roles preferred.
• Familiarity with CRM systems is an advantage.
• Candidates with strong communication skills and willingness to learn are encouraged to apply.
• Fully remote work environment.
• Comprehensive training and onboarding.
• Competitive compensation package.
• Supportive virtual team culture.
• Opportunities for advancement.

Equal Opportunity Statement:

We are committed to creating a workplace where every individual is treated fairly and has the opportunity to succeed. We welcome qualified candidates from diverse backgrounds and make employment decisions based on skills, qualifications, experience, and business needs without discrimination based on race, colour, religion, gender, national origin, age, disability, veteran status, or any other protected characteristic.