Remote Customer Success Tech Expert — Scale Smart Solutions

Firefish Software; Glasgow; A distancia; GBP 37.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary range £37k–£45k per annum

Remote-first working

Flexible hours

25 days holiday

Medical cashback

Private healthcare

Mental health support

Career development

Descripción de la vacante

Firefish Software is seeking a Customer Success Tech Expert who’s our go-to specialist for helping customers tackle their most complex challenges - using your deep knowledge of recruitment processes and technology to turn big ideas into practical solutions.

You’ll be the driver of change, solving complex customer challenges and developing initiatives that benefit our wider customer base, helping shape how we deliver Customer Success at scale.

Formación

• 3+ years' experience as a consultant, account manager or success manager within a recruitment agency, recruitment SaaS company or job board.
• Strong consultative skills with the ability to understand customer processes and identify opportunities for improvement.
• Commercially confident and highly organised, with experience managing relationships, driving retention and renewals, and taking initiatives from idea to delivery.

Responsabilidades

• Help customers tackle their most complex challenges using recruitment knowledge and technology to turn big ideas into practical solutions.
• Solve complex customer challenges and develop initiatives that benefit our wider customer base, shaping how we deliver Customer Success at scale.

Conocimientos

Recruitment domain knowledge

Consultative selling

Relationship management

Descripción del empleo

Firefish Software is seeking a Customer Success Tech Expert who’s our go-to specialist for helping customers tackle their most complex challenges - using your deep knowledge of recruitment processes and technology to turn big ideas into practical solutions.

You’ll be the driver of change, solving complex customer challenges and developing initiatives that benefit our wider customer base, helping shape how we deliver Customer Success at scale.