Customer Success Technical Expert

Firefish Software; Glasgow; Remote; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Salary range £37k–£45k per annum

Remote-first working

Flexible hours

25 days holiday

Medical cashback

Private healthcare

Mental health support

Career development

Job summary

Firefish Software is seeking a Customer Success Tech Expert who’s our go-to specialist for helping customers tackle their most complex challenges - using your deep knowledge of recruitment processes and technology to turn big ideas into practical solutions.

You’ll be the driver of change, solving complex customer challenges and developing initiatives that benefit our wider customer base, helping shape how we deliver Customer Success at scale.

Qualifications

• 3+ years' experience as a consultant, account manager or success manager within a recruitment agency, recruitment SaaS company or job board.
• Strong consultative skills with the ability to understand customer processes and identify opportunities for improvement.
• Commercially confident and highly organised, with experience managing relationships, driving retention and renewals, and taking initiatives from idea to delivery.

Responsibilities

• Help customers tackle their most complex challenges using recruitment knowledge and technology to turn big ideas into practical solutions.
• Solve complex customer challenges and develop initiatives that benefit our wider customer base, shaping how we deliver Customer Success at scale.

Skills

Recruitment domain knowledge

Consultative selling

Relationship management

Job description

We’re passionate about Rec Tech and believe there’s always a smarter way to work. As a Customer Success Tech Expertyou’re our go-to specialist for helping customers tackle their most complex challenges - using your deep knowledge of recruitment processes and technology to turn big ideas into practical solutions.

You won't just be answering questions: you'll challenge the status quo, rethink processes and uncover opportunities that deliver real business value. From solving complex customer challenges to developing initiatives that benefit our wider customer base, you’ll help shape how we deliver Customer Success at scale.

You'll find this role exciting if:

• You’re a strategic thinker who loves getting under the skin of a business, understanding its challenges and finding smarter ways to work.
• You enjoy exploring software functionality, solving complex problems and translating technical capabilities into practical solutions that deliver real customer value.
• You love using data and customer insight to identify opportunities, improve performance and turn great ideas into initiatives that make a difference at scale.

We’ll be excited about you if:

• You have at least 3 years' experience as a consultant, account manager or success manager within a recruitment agency, recruitment SaaS company or job board. You understand the jargon, the pains and the joy of success that recruiters experience every day, and use this knowledge to help our customers swim to success.
• You have strong consultative skills, with the ability to understand customer processes, identify opportunities for improvement and confidently recommend better ways of working.
• You’re commercially confident and highly organised, with experience managing customer relationships, driving retention and renewals, identifying growth opportunities and taking ownership of initiatives from idea through to delivery.

We appreciate that to have a good life at work you need to have a good life outside of work too! So, for this role we offer:

• A basic salary of £37,000 - £45,000 per annum
• Remote-first working & flexible hours: adjust your schedule to fit around your out-of-work commitments (as long as you're available for our core hours!)
• 25 days holiday (plus 8 public holidays)
• Medical cashback for optical, dental, therapy treatments and consultations up to £1170 per year for you, and additional allowance for dependent children
• Private healthcare, GP service, healthclub discounts, retail discounts and cashback
• 24/7 mental health support line, face-to-face CBT sessions, and in-house mental health first aider
• Structured career development programmes and in-house coaches