Senior Customer Success Executive

Firefish Software; Glasgow; Remote; GBP 31,000 - 36,000; Full time

Benefits offered by this job

Remote-first

Flexible hours

25 days holiday

Medical cashback

Private healthcare

Mental health support

Career development

Job summary

Firefish Software is seeking a Customer Success Senior Executive to help recruitment agencies maximise value from Firefish CRM.

You’ll build trusted relationships, uncover opportunities, and use data to drive adoption and client success across our remote-first environment. You’ll translate customer needs into improvements, coach users, and collaborate with the wider team to help customers achieve their goals.

Qualifications

• 18+ months of experience in recruitment, recruitment account management, or an operational recruitment role.
• Experience in a recruitment SaaS environment or job board is a plus.
• Strong ability to understand customer challenges and translate data into improvements.

Responsibilities

• Help recruitment agencies get the best from Firefish by building trusted relationships.
• Uncover opportunities and help customers achieve their goals.
• Use data to spot opportunities, turning insights into actions that improve adoption.
• Share ideas that make a real difference and help customers get more from their CRM.

Skills

Relationship-building

Communication

Data insights

Upselling opportunities

Job description

We’re passionate about Rec Tech and love seeing our customers thrive. As a Customer Success Senior Executiveyou’re at the heart of helping recruitment agencies get the very best from Firefish; building trusted relationships, uncovering opportunities and helping our customers achieve their goals.

You combine your understanding of the recruitment industry with a genuine passion for helping people succeed. By getting to know our customers’ businesses, using data to spot opportunities and sharing ideas that make a real difference, you help them work smarter, get more from their CRM and unlock their potential.

You'll find this role exciting if:

• You’re passionate about helping others succeed and love building relationships that make a genuine difference to customers’ businesses.
• You enjoy understanding how a business operates, exploring how technology can make things easier and helping customers discover better ways of working.
• You love taking data and turning it into meaningful insights, spotting opportunities to improve performance, increase adoption and help customers get more from Firefish.

We’ll be excited about you if:

• You have at least 18 months' experience as a recruiter, recruitment account manager or in an operational role within a recruitment team, OR experience as an account manager or success manager within a recruitment SaaS company or job board. You understand the jargon, the pains and the joy of success that recruiters experience every day, and use this knowledge to help our customers swim to success.
• You have strong communication and relationship-building skills, with the confidence to understand customer challenges, recommend improvements and help them get the most from their CRM.
• You’re commercially minded and highly organised, with the confidence to identify upselling opportunities, use customer data to spot areas for improvement and manage multiple priorities while delivering great customer experiences.

We appreciate that to have a good life at work you need to have a good life outside of work too! So, for this role we offer:

• A basic salary of £31,000 - £36,000 per annum
• Remote-first working & flexible hours: adjust your schedule to fit around your out-of-work commitments (as long as you're available for our core hours!)
• 25 days holiday (plus 8 public holidays)
• Medical cashback for optical, dental, therapy treatments and consultations up to £1170 per year for you, and additional allowance for dependent children
• Private healthcare, GP service, healthclub discounts, retail discounts and cashback
• 24/7 mental health support line, face-to-face CBT sessions, and in-house mental health first aider
• Structured career development programmes and in-house coaches