Senior Customer Success Lead — Remote-First & Data-Driven

Firefish Software; Glasgow; Remote; GBP 31,000 - 36,000; Full time

Benefits offered by this job

Remote-first

Flexible hours

25 days holiday

Medical cashback

Private healthcare

Mental health support

Career development

Job summary

Firefish Software is seeking a Customer Success Senior Executive to help recruitment agencies maximise value from Firefish CRM.

You’ll build trusted relationships, uncover opportunities, and use data to drive adoption and client success across our remote-first environment. You’ll translate customer needs into improvements, coach users, and collaborate with the wider team to help customers achieve their goals.

Qualifications

• 18+ months of experience in recruitment, recruitment account management, or an operational recruitment role.
• Experience in a recruitment SaaS environment or job board is a plus.
• Strong ability to understand customer challenges and translate data into improvements.

Responsibilities

• Help recruitment agencies get the best from Firefish by building trusted relationships.
• Uncover opportunities and help customers achieve their goals.
• Use data to spot opportunities, turning insights into actions that improve adoption.
• Share ideas that make a real difference and help customers get more from their CRM.

Skills

Relationship-building

Communication

Data insights

Upselling opportunities

Job description

Firefish Software is seeking a Customer Success Senior Executive to help recruitment agencies maximise value from Firefish CRM.

You’ll build trusted relationships, uncover opportunities, and use data to drive adoption and client success across our remote-first environment. You’ll translate customer needs into improvements, coach users, and collaborate with the wider team to help customers achieve their goals.