Remote Customer Success & Engagement Specialist

Placements24; Southampton; Hybrid; GBP 35.000 - 55.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Fully remote

Health insurance

Dental insurance

Vision insurance

Bonuses

PTO & holidays

Growth opportunities

Retirement plan

Online learning

Remote team culture

Employee assistance program

Zusammenfassung

Placements24 is seeking a highly motivated Remote Customer Engagement Specialist to join their expanding team. You will manage customer interactions across digital channels, build strong relationships, and drive customer success in a fully remote environment.

You will analyze feedback, identify upsell opportunities, and collaborate with sales and marketing to enhance the overall customer experience while thriving in a globally distributed team.

Qualifikationen

• Proven experience in customer engagement, customer success, or similar client-facing roles.
• Exceptional communication, interpersonal and presentation skills.
• Strong understanding of CRM concepts and tools.
• Able to work independently in a fully remote setting.
• Track record of building lasting customer relationships.
• Experience translating customer data into actionable insights.
• Proficient with digital communication and collaboration platforms.
• Bachelor-level degree in a related field preferred.
• Proactive, results-oriented mindset.

Aufgaben

• Develop and implement strategies to enhance customer engagement and retention.
• Manage customer relationships across email, chat, and video calls.
• Proactively identify needs and provide tailored solutions and support.
• Conduct regular check-ins and follow-ups with key customers.
• Analyze data to identify trends and opportunities for improvement.
• Address and resolve customer concerns and escalations.
• Collaborate with sales and marketing to align engagement efforts.
• Educate customers on product features and best practices.
• Contribute to customer-facing content and resources.
• Incorporate customer feedback to improve services.

Kenntnisse

CRM & CS tools

Communication skills

Data analysis

Remote work discipline

Ausbildung

Bachelor's degree

Tools

CRM software

Helpdesk tools

Data viz tools

Jobbeschreibung

Placements24 is seeking a highly motivated Remote Customer Engagement Specialist to join their expanding team. You will manage customer interactions across digital channels, build strong relationships, and drive customer success in a fully remote environment.

You will analyze feedback, identify upsell opportunities, and collaborate with sales and marketing to enhance the overall customer experience while thriving in a globally distributed team.