Remote Customer Engagement & Growth Specialist

Sweetepicworld; Birmingham; À distance; GBP 26 000 - 32 000; Plein temps

Résumé du poste

Sweet Epic World is seeking a motivated, coachable and relationship-driven Customer Engagement Specialist to connect with prospective and existing clients, understand their needs and guide them through the next steps. This remote opportunity suits someone who enjoys meaningful conversations, professional service and consistent follow-up.

You will help create a welcoming customer experience, strengthen relationships and support business growth, with training and mentorship provided to help you

Qualifications

• Excellent written and verbal communication.
• Warm, patient and empathetic customer approach.
• Reliable, organized with attention to detail.
• Self-motivated with remote prioritization.
• Willingness to learn and take coaching.
• Comfort with email, online meetings and basic digital tools.
• Reliable internet access and suitable workspace.
• Experience in customer service, sales or community engagement is helpful.

Responsabilités

• Respond promptly and professionally to inquiries via email, phone, messaging and social media.
• Ask questions to understand client interests and expectations.
• Explain services clearly and help clients decide.
• Follow up with prospects without pressure.
• Schedule consultations and information sessions with timely reminders.
• Maintain accurate records of conversations and next steps.
• Resolve routine concerns and escalate when needed.
• Collaborate with teammates to ensure consistent service.
• Attend training and apply feedback to improve performance.
• Protect client information and follow established procedures.

Connaissances

Communication

Empathy

Reliability

Remote prioritization

Willingness to learn

Digital tools

Remote work

Customer service

Description du poste

Sweet Epic World is seeking a motivated, coachable and relationship-driven Customer Engagement Specialist to connect with prospective and existing clients, understand their needs and guide them through the next steps. This remote opportunity suits someone who enjoys meaningful conversations, professional service and consistent follow-up.

You will help create a welcoming customer experience, strengthen relationships and support business growth, with training and mentorship provided to help you