Remote Technical Support Specialist — Career Growth

Placements24; Southampton; Hybrid; GBP 24,000 - 42,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Professional development

Collaborative virtual team

Career growth

Job summary

Placements24 is seeking a proactive Remote Technical Support Specialist to join a distributed team and support clients nationally from a fully remote setup. You will diagnose and resolve hardware, software, and network issues, document solutions, and collaborate with senior staff to drive service improvements.

The role emphasizes clear virtual communication, strong problem-solving, and a reliable home-office environment. Relevant remote-support experience is essential.

Qualifications

• Proven experience in a technical support or helpdesk role, preferably remotely.
• Strong understanding of operating systems (Windows, macOS) and common software.
• Excellent remote troubleshooting and problem-solving skills.
• Strong written and verbal communication for virtual support.
• Ability to work independently in a remote setting with good time management.
• Experience with remote support tools and ticketing systems is essential.
• CompTIA A+ certification is an advantage.

Responsibilities

• Provide comprehensive remote technical support for hardware, software, or network issues.
• Troubleshoot and diagnose technical problems using effective diagnostic techniques.
• Install, configure, and update software and operating systems.
• Document all interactions, solutions, and procedures in the knowledge base.
• Escalate complex issues to senior technical staff when necessary.
• Monitor system performance and identify potential issues proactively.
• Communicate technical solutions clearly to users with varying technical proficiency.
• Participate in team meetings and contribute to process improvements.

Skills

Remote troubleshooting

Customer communication

Time management

Analytical thinking

Education

CompTIA A+ certification (advantage)

Tools

Remote support tools

Ticketing systems

Job description

Placements24 is seeking a proactive Remote Technical Support Specialist to join a distributed team and support clients nationally from a fully remote setup. You will diagnose and resolve hardware, software, and network issues, document solutions, and collaborate with senior staff to drive service improvements.

The role emphasizes clear virtual communication, strong problem-solving, and a reliable home-office environment. Relevant remote-support experience is essential.