Remote Customer Engagement Specialist

Placements24; Southampton; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health insurance

Dental insurance

Vision insurance

Bonuses

PTO & holidays

Growth opportunities

Retirement plan

Online learning

Remote team culture

Employee assistance program

Job summary

Placements24 is seeking a highly motivated Remote Customer Engagement Specialist to join their expanding team. You will manage customer interactions across digital channels, build strong relationships, and drive customer success in a fully remote environment.

You will analyze feedback, identify upsell opportunities, and collaborate with sales and marketing to enhance the overall customer experience while thriving in a globally distributed team.

Qualifications

• Proven experience in customer engagement, customer success, or similar client-facing roles.
• Exceptional communication, interpersonal and presentation skills.
• Strong understanding of CRM concepts and tools.
• Able to work independently in a fully remote setting.
• Track record of building lasting customer relationships.
• Experience translating customer data into actionable insights.
• Proficient with digital communication and collaboration platforms.
• Bachelor-level degree in a related field preferred.
• Proactive, results-oriented mindset.

Responsibilities

• Develop and implement strategies to enhance customer engagement and retention.
• Manage customer relationships across email, chat, and video calls.
• Proactively identify needs and provide tailored solutions and support.
• Conduct regular check-ins and follow-ups with key customers.
• Analyze data to identify trends and opportunities for improvement.
• Address and resolve customer concerns and escalations.
• Collaborate with sales and marketing to align engagement efforts.
• Educate customers on product features and best practices.
• Contribute to customer-facing content and resources.
• Incorporate customer feedback to improve services.

Skills

CRM & CS tools

Communication skills

Data analysis

Remote work discipline

Education

Bachelor's degree

Tools

CRM software

Helpdesk tools

Data viz tools

Job description

About the Role

Our client is seeking a highly motivated and experienced Remote Customer Engagement Specialist to join their expanding team. This fully remote position is ideal for a proactive individual who excels at building and maintaining strong relationships with customers, ensuring their satisfaction and loyalty. You will be responsible for managing customer interactions across various digital platforms, proactively addressing needs, and fostering a positive brand experience. The successful candidate will possess exceptional communication skills, a deep understanding of customer engagement strategies, and the ability to work autonomously in a remote setting. We are looking for individuals who are passionate about customer success and possess a proven track record of enhancing customer value. This role is crucial for driving customer retention, identifying upsell opportunities, and gathering valuable feedback. You will be an integral part of a dynamic, globally distributed team, contributing to a culture that prioritizes customer-centricity and continuous improvement. The company offers a flexible and supportive remote work environment, empowering employees to perform at their best. This is a unique opportunity to shape customer journeys and make a tangible impact.

Key Responsibilities

• Develop and implement strategies to enhance customer engagement and retention.
• Manage customer relationships through various communication channels (email, chat, video calls).
• Proactively identify customer needs and provide tailored solutions and support.
• Conduct regular check-ins and follow-ups with key customers.
• Analyze customer data to identify trends and opportunities for improvement.
• Address and resolve customer concerns and escalations effectively.
• Collaborate with sales and marketing teams to align customer engagement efforts.
• Educate customers on product features and best practices.
• Contribute to the creation of customer-facing content and resources.
• Actively seek and incorporate customer feedback to improve services.

Requirements

• Proven experience in customer engagement, customer success, or a related client-facing role.
• Exceptional communication, interpersonal, and presentation skills.
• Strong understanding of customer relationship management (CRM) principles and tools.
• Ability to work independently and manage a remote workload effectively.
• Demonstrated success in building and maintaining customer relationships.
• Experience analyzing customer data and translating insights into action.
• Proficiency in using various digital communication and collaboration tools.
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• Proactive and results-oriented mindset.
• Comfortable working in a fully remote environment.

Benefits

• Highly competitive salary.
• Fully remote work arrangement.
• Comprehensive health, dental, and vision insurance.
• Generous performance-based bonuses.
• Paid time off and company holidays.
• Opportunities for professional growth and development.
• Contribution to a retirement savings plan.
• Access to online learning platforms.
• A supportive and inclusive remote team culture.
• Employee assistance program.