Customer Engagement Specialist- Remote

Sweetepicworld; Birmingham; Remote; GBP 26,000 - 32,000; Full time

Job summary

Sweet Epic World is seeking a motivated, coachable and relationship-driven Customer Engagement Specialist to connect with prospective and existing clients, understand their needs and guide them through the next steps. This remote opportunity suits someone who enjoys meaningful conversations, professional service and consistent follow-up.

You will help create a welcoming customer experience, strengthen relationships and support business growth, with training and mentorship provided to help you

Qualifications

• Excellent written and verbal communication.
• Warm, patient and empathetic customer approach.
• Reliable, organized with attention to detail.
• Self-motivated with remote prioritization.
• Willingness to learn and take coaching.
• Comfort with email, online meetings and basic digital tools.
• Reliable internet access and suitable workspace.
• Experience in customer service, sales or community engagement is helpful.

Responsibilities

• Respond promptly and professionally to inquiries via email, phone, messaging and social media.
• Ask questions to understand client interests and expectations.
• Explain services clearly and help clients decide.
• Follow up with prospects without pressure.
• Schedule consultations and information sessions with timely reminders.
• Maintain accurate records of conversations and next steps.
• Resolve routine concerns and escalate when needed.
• Collaborate with teammates to ensure consistent service.
• Attend training and apply feedback to improve performance.
• Protect client information and follow established procedures.

Skills

Communication

Empathy

Reliability

Remote prioritization

Willingness to learn

Digital tools

Remote work

Customer service

Job description

JOB DESCRIPTION

Sweet Epic World is seeking a motivated, coachable and relationship-driven Customer Engagement Specialist to connect with prospective and existing clients, understand their needs and guide them through the next steps. This remote opportunity suits someone who enjoys meaningful conversations, professional service and consistent follow-up.

You will help create a welcoming customer experience, strengthen relationships and support business growth. Training, mentorship and an encouraging community are provided to help you develop your knowledge and confidence.

RESPONSIBILITIES

• Respond promptly and professionally to inquiries by email, phone, messaging and social media.
• Ask questions to understand client interests, preferences and expectations.
• Explain available services clearly and help clients make informed decisions.
• Follow up with interested prospects without pressure or misleading promises.
• Schedule consultations and information sessions, and provide timely reminders.
• Maintain accurate records of conversations, requests and next steps.
• Resolve routine concerns and elevate issues that require additional support.
• Collaborate with team members to deliver consistent service.
• Attend training and apply feedback to improve performance.
• Protect client information and follow established procedures.

QUALIFICATIONS

• Strong written and verbal communication skills.
• A warm, patient and empathetic approach to customer interactions.
• Dependability, organization and attention to detail.
• Self-motivation and the ability to manage priorities remotely.
• Willingness to learn, accept coaching and take consistent action.
• Comfort using email, online meetings and basic digital tools.
• Reliable internet access and a suitable workspace.
• Customer service, sales or community engagement experience is helpful.