Remote Customer Success Associate - Renewals & Upsell

Pod; London; A distancia; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hybrid working model

Work abroad for up to 20 days per year

Salary Sacrifice EV Scheme

Family & friend discount scheme

25 days holiday plus Bank Holidays

Very generous parental and family leave

Pension scheme with 4.5% matched contribution

Eyecare scheme

Life insurance covering up to 4x salary

Virtual GP provided by HealthHero

Employee Assistance Program

Free Mortgage Advice

Discounted Gym Memberships

Cycle2Work Scheme

Descripción de la vacante

A leading company in electric vehicle charging is looking for a Customer Success Associate. This entry-level role involves supporting customers through service renewals, upselling, and ensuring satisfaction. Candidates should have a customer-first mindset and previous experience in sales. The position offers a salary between £28,000 - £30,000 per annum and a flexible hybrid working model, along with various perks.

Formación

• 1-2 years’ experience in sales, renewals, or customer-facing role.
• Experience in EV, technology, or SaaS is a bonus.

Responsabilidades

• Proactively contact customers for renewals and extensions.
• Follow up on warm leads and drive sales conversions.
• Deliver a positive customer support experience through calls and emails.
• Be an expert in the charging products.

Conocimientos

Customer-first mindset

Strong communication skills

Sales-driven attitude

Organised and efficient

Comfortable with tech tools

Descripción del empleo

A leading company in electric vehicle charging is looking for a Customer Success Associate. This entry-level role involves supporting customers through service renewals, upselling, and ensuring satisfaction. Candidates should have a customer-first mindset and previous experience in sales. The position offers a salary between £28,000 - £30,000 per annum and a flexible hybrid working model, along with various perks.