EV Charging Support Specialist

Believ; London; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

25 days annual leave plus public holidays

Access to wellbeing and mental health benefits

Pension contribution matched up to 10%

Car benefit and cycle to work schemes

Online learning platform access

24 hours Volunteer Time Off

Access to VIP Arena Suites

Enhanced parental leave policies

Job summary

A leading electric vehicle charging network provider in London is seeking a Customer Service Representative. You will act as second-line support, ensuring a great experience for EV drivers using our network. The role involves resolving escalations, managing tickets, and working closely with both internal teams and external partners. Ideal candidates have at least 2 years of customer-facing experience and excellent communication skills. This is a hybrid position with a competitive salary and benefits.

Qualifications

• At least 2 years experience within a customer facing role at a consumer focused company.
• Proficient in managing customer escalations via phone or email.
• Knowledge of GDPR compliance in customer interactions.

Responsibilities

• Act as a second line escalation point for customer issues.
• Manage and process tickets from customers and call centre agents.
• Conduct administrative tasks and monitor payments.

Skills

Excellent written and verbal communication skills

Customer-focused service

Strong problem-solving skills

Highly organized and calm under pressure

Resilience and understanding

2+ years in customer facing role

GDPR compliance awareness

Familiarity with CRM systems

Willingness to learn about EV charging networks

Tools

CRM systems (e.g. Hubspot, Salesforce)

Ticketing tools

Job description

A leading electric vehicle charging network provider in London is seeking a Customer Service Representative. You will act as second-line support, ensuring a great experience for EV drivers using our network. The role involves resolving escalations, managing tickets, and working closely with both internal teams and external partners. Ideal candidates have at least 2 years of customer-facing experience and excellent communication skills. This is a hybrid position with a competitive salary and benefits.