Renewals & Customer Growth Specialist

Concentrix; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading customer service firm in the United Kingdom is seeking an Entry-level Sales Representative to work within a dedicated territory and team. The successful candidate will focus on selling renewals/services, providing accurate sales forecasts, and managing customer relationships through high-volume contact. This full-time position involves actively achieving revenue goals and working closely with management and team members to enhance customer satisfaction. A professional experience is expected throughout all interactions.

Responsibilities

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services.
• Provide accurate weekly/ monthly/ quarterly sales forecast.
• Mastery of product knowledge and technical understanding of services to assess client requirements.
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage.
• Manage external competitive pressures and handle objections to retain customers or win new customers.
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound.
• Work with your team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain the customer management system (CRM) to ensure all relevant data is captured.
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
• Work with a team and report directly to a Sales Manager.

Job description

A leading customer service firm in the United Kingdom is seeking an Entry-level Sales Representative to work within a dedicated territory and team. The successful candidate will focus on selling renewals/services, providing accurate sales forecasts, and managing customer relationships through high-volume contact. This full-time position involves actively achieving revenue goals and working closely with management and team members to enhance customer satisfaction. A professional experience is expected throughout all interactions.