Remote Customer Service Assistant - Temp

Confidential; Manchester, Salford; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

Adecco is recruiting a Temporary Customer Service Assistant on a remote-first basis with a Manchester onboarding week. The role runs through to January 2027, with hours 14:00-22:00, Monday to Friday and one weekend day every six weeks. Training week hours are 08:00-16:30, in Manchester.

You will handle multi-channel inquiries, maintain brand voice, hit KPI targets, and escalate issues as needed. Strong communication and reliability are essential to success in a fast-paced environment.

Qualifications

• Previous customer service experience, ideally within a contact centre or online support environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Comfortable working towards targets and KPIs.
• Confident using multiple systems and communication platforms.
• Reliable, professional, and able to work independently in a remote setting.

Responsibilities

• Respond to customer enquiries across various platforms, providing an exceptional level of customer service.
• Communicate with customers in a professional, engaging, and brand-focused manner.
• Achieve and maintain daily performance and productivity targets.
• Escalate customer concerns where appropriate.
• Identify recurring customer queries and feedback trends, reporting these to the Customer Experience Manager.
• Work collaboratively with the wider customer service team to ensure excellent service levels are maintained.
• Includes one weekend day on six occasions throughout the contract
• A weekday will be provided off in lieu when weekend working is required
• During the first week of training, hours will be 08:00-16:30, Monday-Friday

Skills

Customer service

Communication

Attention to detail

Problem solving

Targets & KPIs

Systems experience

Job description

Adecco is recruiting a Temporary Customer Service Assistant on a remote-first basis with a Manchester onboarding week. The role runs through to January 2027, with hours 14:00-22:00, Monday to Friday and one weekend day every six weeks. Training week hours are 08:00-16:30, in Manchester.

You will handle multi-channel inquiries, maintain brand voice, hit KPI targets, and escalate issues as needed. Strong communication and reliability are essential to success in a fast-paced environment.