Customer Service Assistant

Confidential; Manchester, Salford; Híbrido; GBP 12 000 - 18 000; Tempo integral

Resumo da oferta

Adecco is recruiting a Temporary Customer Service Assistant on a remote-first basis with a Manchester onboarding week. The role runs through to January 2027, with hours 14:00-22:00, Monday to Friday and one weekend day every six weeks. Training week hours are 08:00-16:30, in Manchester.

You will handle multi-channel inquiries, maintain brand voice, hit KPI targets, and escalate issues as needed. Strong communication and reliability are essential to success in a fast-paced environment.

Qualificações

• Previous customer service experience, ideally within a contact centre or online support environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Comfortable working towards targets and KPIs.
• Confident using multiple systems and communication platforms.
• Reliable, professional, and able to work independently in a remote setting.

Responsabilidades

• Respond to customer enquiries across various platforms, providing an exceptional level of customer service.
• Communicate with customers in a professional, engaging, and brand-focused manner.
• Achieve and maintain daily performance and productivity targets.
• Escalate customer concerns where appropriate.
• Identify recurring customer queries and feedback trends, reporting these to the Customer Experience Manager.
• Work collaboratively with the wider customer service team to ensure excellent service levels are maintained.
• Includes one weekend day on six occasions throughout the contract
• A weekday will be provided off in lieu when weekend working is required
• During the first week of training, hours will be 08:00-16:30, Monday-Friday

Conhecimentos

Customer service

Communication

Attention to detail

Problem solving

Targets & KPIs

Systems experience

Descrição da oferta de emprego

Contract: Temporary Assignment

Start Date: ASAP

End Date: 8th January 2027

Hours: 14:00-22:00, 5 days per week

Monday - Friday

Includes one weekend day on six occasions throughout the contract

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping customers find solutions? We are recruiting for a Temporary Customer Service Assistant to join a growing customer experience team on a temporary assignment through to January 2027.

This is primarily a remote role, with attendance required at the Manchester office during the first week for training and onboarding.

The Role

As a Customer Service Assistant, you will be responsible for delivering an outstanding customer experience across multiple communication channels while maintaining a professional and friendly approach at all times.

Key Responsibilities

• Respond to customer enquiries across various platforms, providing an exceptional level of customer service.
• Communicate with customers in a professional, engaging, and brand-focused manner.
• Achieve and maintain daily performance and productivity targets.
• Escalate customer concerns where appropriate.
• Identify recurring customer queries and feedback trends, reporting these to the Customer Experience Manager.
• Work collaboratively with the wider customer service team to ensure excellent service levels are maintained.
• Includes one weekend day on six occasions throughout the contract
• A weekday will be provided off in lieu when weekend working is required
• During the first week of training, hours will be 08:00-16:30, Monday-Friday

About You

• Previous customer service experience, ideally within a contact centre or online customer support environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and problem-solving abilities.
• Comfortable working towards targets and KPIs.
• Confident using multiple systems and communication platforms.
• Reliable, professional, and able to work independently in a remote setting.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.