Carer

Back To Work; Nottingham; Remote; GBP 14,000 - 21,000; Full time

Benefits offered by this job

30 days leave (pro‑rata)

Pension

Perkbox discounts

EAP 24/7 support

No commute

Real‑time remote support

Flexible working patterns

Training included

Job summary

Back To Work is seeking a Remote Customer Service Advisor to support customers across phone, email and live chat from a home-based role in the United Kingdom. You will deliver clear, accurate and empathetic service while upholding the client’s values.

This permanent position offers guaranteed hours, remote work with flexible patterns, 30 days leave pro‑rata, pension, Perkbox discounts and ongoing training as part of onboarding.

Qualifications

• Respond to customer enquiries across phone, email and multi‑channel platforms.
• Provide accurate information and resolve queries.
• Navigate multiple online systems to update customer records and manage cases.
• Follow data protection and quality assurance guidelines.
• Demonstrate a customer‑first approach and escalate issues when needed.

Responsibilities

• Respond to customer enquiries across phone, email and multi‑channel platforms.
• Provide accurate information, resolve queries and deliver high‑quality customer service.
• Navigate multiple online systems to update customer records and manage cases.
• Follow all data protection and quality assurance guidelines.
• Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions.
• Escalate issues appropriately and follow required processes for complaints or safeguarding.
• Work autonomously in a remote setting, maintaining productivity and service levels.
• Attend mandatory training, coaching and performance feedback sessions.
• Provide professional support for client brands and customer communities.

Job description

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.

Remote Customer Service Advisor benefits:

• 30 days paid annual leave (pro-rata), rising with length of service
• Pension scheme
• Perkbox retail and online discounts
• Employee Assistance Programme (24/7 support line)
• No commute and reduced environmental impact
• Real-time support while working remotely
• Flexible working patterns to support work‑life
• Training is included to prepare you for this role

Remote Customer Service Advisor role:

As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours

Key Responsibilities

• Respond to customer enquiries across phone, email, chat and multi-channel platforms
• Provide accurate information, resolve queries and deliver high-quality customer service
• Navigate multiple online systems to update customer records and manage cases
• Follow all call handling, data protection and quality assurance guidelines
• Demonstrate a “customer-first” approach, ensuring positive engagement in all interactions
• Escalate issues appropriately and follow required processes for complaints or safeguarding
• Work autonomously in a remote setting, maintaining productivity and service levels
• Attend mandatory training, coaching and performance feedback sessions
• Being professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety.

Remote Customer Service Advisor pay:

£12.71 per hour