Carer

Back To Work; East Midlands; Remote; GBP 14.000 - 21.000; Vollzeit

Benefits dieser Stelle

30 days leave

Pension

Perkbox

EAP (24/7)

No commute

Remote work support

Flexible hours

Training included

Zusammenfassung

Back To Work is hiring a Remote Customer Service Advisor to support customers across phone, email and live chat. You will deliver clear, accurate, and empathetic service while reflecting the client’s values. The role offers a permanent contract with guaranteed hours and full remote work.

You’ll be trained and supported, working with multi-channel platforms, handling inquiries, resolving issues, and maintaining high service levels from a home-based, flexible setup.

Aufgaben

• Respond to customer enquiries across phone, email and chat.
• Provide accurate information, resolve queries and deliver high‑quality customer service.
• Navigate multiple online systems to update customer records and manage cases.
• Follow all data protection and quality assurance guidelines.
• Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions.
• Escalate issues appropriately and follow required processes for complaints or safeguarding.
• Work autonomously in a remote setting, maintaining productivity and service levels.
• Attend mandatory training, coaching and performance feedback sessions.
• Provide professional support for client brands and customer communities with continuous updates.

Jobbeschreibung

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.

Remote Customer Service Advisor benefits:

• 30 days paid annual leave (pro-rata), rising with length of service
• Pension scheme
• Perkbox retail and online discounts
• Employee Assistance Programme (24/7 support line)
• No commute and reduced environmental impact
• Real-time support while working remotely
• Flexible working patterns to support work‑life
• Training is included to prepare you for this role

Remote Customer Service Advisor role:

As a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours

Key Responsibilities

• Respond to customer enquiries across phone, email, chat and multi-channel platforms
• Provide accurate information, resolve queries and deliver high-quality customer service
• Navigate multiple online systems to update customer records and manage cases
• Follow all call handling, data protection and quality assurance guidelines
• Demonstrate a “customer-first” approach, ensuring positive engagement in all interactions
• Escalate issues appropriately and follow required processes for complaints or safeguarding
• Work autonomously in a remote setting, maintaining productivity and service levels
• Attend mandatory training, coaching and performance feedback sessions
• Being professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety.

Remote Customer Service Advisor pay:

£12.71 per hour