Frontline Customer Service Advisor - 6-Month FTC, Flexible

East Herts District Council; Bishop's Stortford; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Flexible working

26 days annual leave

Employee well-being programme

Job summary

East Herts District Council in Bishop's Stortford and/or Hertford is seeking a Customer Services Advisor on a 6-month fixed-term contract. You will provide frontline support across benefits, council tax, parking and waste, via phone, email and in person.

The role offers flexible working arrangements after training, a supportive team, and the chance to develop IT skills using CRM and Microsoft Office.

Qualifications

• NVQ Level 2 in Customer Service or equivalent experience.
• Ability to multi-task whilst remaining calm and professional in a pressurised, fast-paced customer service environment.
• Experience of dealing with difficult customers and sensitive information.

Responsibilities

• Providing customers with prompt, effective and courteous front-line services via telephone, email and in person.
• Promoting and supporting East Herts online services, whilst offering assisted self-service for customers without the means to use online self-service applications.
• Using CRM and service-specific systems to access information and respond to queries.

Skills

Multi-tasking

Communication

IT systems

Education

NVQ Level 2 in Customer Service

Tools

Microsoft Office

Job description

East Herts District Council in Bishop's Stortford and/or Hertford is seeking a Customer Services Advisor on a 6-month fixed-term contract. You will provide frontline support across benefits, council tax, parking and waste, via phone, email and in person.

The role offers flexible working arrangements after training, a supportive team, and the chance to develop IT skills using CRM and Microsoft Office.