Remote Customer Reply Status Monitor

Hrs Talent Solutions; Poole; Remote; GBP 44,000 - 46,000; Full time

Benefits offered by this job

Remote work

Job summary

Hrs Talent Solutions is seeking a Customer Reply Status Monitor to support the follow-up tracking process remotely. You will review prior conversations, identify the promised response, and monitor updates from colleagues to keep the status accurate.

This role focuses on continuity and accountability without crafting full resolutions. The position offers flexible full-time or part-time hours with a remote setup and a pay rate of £31.75–£33.75 per hour.

Qualifications

• Previous customer support or case tracking experience is helpful but not required.
• Ability to read conversations and update the case record clearly.
• Strong written communication and tact for handoffs.

Responsibilities

• Read prior conversations to identify the promised response and update the case record.
• Check for updates from colleagues and send an approved interim message when appropriate.
• Ensure the final customer reply is recorded and delivered through the correct channel.
• Keep items open when a required response is pending and escalate per procedure.

Skills

Customer service

Case tracking

Office administration

Job description

Hrs Talent Solutions is seeking a Customer Reply Status Monitor to support the follow-up tracking process remotely. You will review prior conversations, identify the promised response, and monitor updates from colleagues to keep the status accurate.

This role focuses on continuity and accountability without crafting full resolutions. The position offers flexible full-time or part-time hours with a remote setup and a pay rate of £31.75–£33.75 per hour.